Calling Analyst job

Urgent Opening for a Quality Analyst at Leading BPO Company in Mahape Role: Full-time Quality Analyst Location: Mahape, Navi Mumbai Role Description: As a Quality Analyst, you will play a crucial role in overseeing quality control, conducting analytical assessments, and managing quality assurance processes. You'll also be responsible for mentoring and...

Hiring: Quality Analyst / Quality Coach Call Monitoring & TrainingLocation: ITM Group of Institutions, Nerul, Navi MumbaiRole Overview: Were looking for a Quality Analyst to monitor and evaluate counselors' calls to ensure high standards of communication, product knowledge, sales effectiveness, and script compliance. The role involves giving constructive...

Quality Analyst Airoli | Inbound L2 EscalationLocation: Airoli (Navi Mumbai)Shift: General ShiftOffs: RotationalProcess: Inbound Customer Service – L2 EscalationsJob DescriptionConduct call audits for inbound customer service and L2 escalation callsMonitor and evaluate BQ, PKT, and overall call qualityUtilize QC tools to track performance and identify...

Hiring Quality Analyst – International Process (Night Shift) at Brocus IT Solutions, Sanpada (WFO). Audit calls, improve quality & ensure process compliance. Excellent English, intl. BPO exp preferred. 5 days, night shift, incentives.

1. Job brief: The Quality Analyst is responsible for monitoring, evaluating, and improving the quality of Sales or customer service provided by agents in a BPO environment. This role involves assessing interactions, ensuring compliance with company standards, identifying training needs, and working with stakeholders to enhance overall service delivery.Roles...

Hiring Workforce Management Analyst @ ICICI LOMBARD GENRAL INSURANCE - VashiJob Summary :The Workforce Management (WFM) Analyst is responsible for optimizing workforce efficiency and productivity through effective planning, scheduling, and real-time management. This role involves analyzing historical data, forecasting future workloads, and implementing...

What does a TaskUs Quality Analyst really do? Think of yourself as the backbone of the company, the employee that will provide the best customer experience to your clients. We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. So come on, now we need your fullconcentration because...

Job Title:Sales Quality Analyst - CRMLocation:Vashi, Navi MumbaiCompany Overview:At Holistic Group, we are more than builders; we are creators of nature-centric living and customized second homes. From land procurement to designing nature themed gated communities with customized homes using innovative technologies and materials, from building it to managing...

We have immediate HiringIndustry : HealthcareDesignation : Customer Care ExecutiveWorking Days : 6 DaysOffice Timing : 10AM to 7PMTo qualify for the role, you must haveMinimum graduation (any stream) or equivalentProficient in relevant computer applicationsRequired language proficiencySome experience in a call center or customer service environmentGood data...

Job brief: The Quality Analyst is responsible for monitoring, evaluating, and improving the quality of Sales or customer service provided by agents in a BPO environment. This role involves assessing interactions, ensuring compliance with company standards, identifying training needs, and working with stakeholders to enhance overall service delivery.Roles and...