Freshers / Exp --INT VOICE/ CHAT Process @Viman Nagar Upto Rs 6.5 LPA

2 weeks ago

Bengaluru Pune, India KVC CONSULTANTS LTD Full time ₹ 4,00,000 - ₹ 6,50,000 per year

Greetings, for the candidates who are the residents of Pune / Bangalore and are okay with Work From Office looking in a leading MNC we have a profile for you.

We are looking for the candidates having minimum 1 year of International Voice/ Chat Experience.

FRESHERS ALSO ELIGIBLE

Profile - Process Associate / Snr Process Associate

Job location - PUNE / BANGLORE

Qualification :

* UG / Grad all are eligible

* Good Verbal --- communication skills in English

*1 year International Voice / Live Chat Customer Care Experience required

* Salary - Upto Rs 4.00 LPA to 6.5 LPA -- as per last Salary & Exp .

Freshers with excellent English ----Salary upto Rs 3.00 LPA

Roles and Responsibilities in an International Voice Process BPO--

  • Customer Interaction:

  • Engage with customers over phone calls to provide support, answer queries, and resolve issues in a professional and courteous manner.

  • Address customer concerns and provide relevant solutions, ensuring satisfaction.

  • Issue Resolution:

  • Identify customer problems or concerns and offer timely and effective solutions.

  • Escalate complex issues to higher-level support teams when necessary while ensuring the customer is informed.

  • Adherence to Scripts:

  • Follow predefined scripts and guidelines to maintain consistency and professionalism in all customer interactions.

  • Adapt communication style to fit the customers needs while maintaining service standards.

  • Quality Assurance Compliance:

  • Maintain high-quality standards in communication, ensuring accuracy, clarity, and professionalism in every call.

  • Ensure calls meet internal quality and performance metrics (such as First Call Resolution, Customer Satisfaction, etc.).

  • Performance Metrics:

  • Meet or exceed performance metrics such as Average Handling Time (AHT), Customer Satisfaction (CSAT), and First Call Resolution (FCR).

  • Continuously work towards improving personal and team performance through self-assessment and feedback.

  • Handling Difficult Situations:

  • Remain calm and professional when dealing with upset or irate customers, working towards de-escalating conflicts and resolving concerns.

  • Offer empathetic solutions, ensuring a positive customer experience despite challenges.

  • Customer Relationship Building:

  • Build and maintain positive relationships with customers by providing exceptional service, leading to higher customer loyalty and retention.

Working days -5 (Rotational Shifts)

Interested Candidates Call or Whats App resume

Kirti

Divya

Areesha

Yagyanshi

Siya

## KVC CONSULTANTS LTD##

##NO PLACEMENT CHARGES##

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