Operation Head

7 hours ago


Valsad, India viral enterprise Full time ₹ 8,00,000 - ₹ 9,60,000 per year

Key Responsibilities:

1. Day-to-Day Branch Operations Management

  • Oversee all branch activities including order booking, material dispatch, invoicing, collections, and customer service.
  • Plan, allocate, and monitor daily work schedules for all departments (sales, Engineer, logistics, Fabricators).
  • Track and resolve operational bottlenecks to ensure smooth workflow.
  • Ensure housekeeping, safety, and maintenance of branch premises and assets.

2. Team Management & Work Tracking

  • Assign daily/weekly work targets to team members across departments.
  • Track progress of work using reports, checklists, or ERP dashboards to ensure timely completion.
  • Conduct daily morning meetings and end-of-day reviews with team members.
  • Support and guide staff in resolving operational or customer-related issues.
  • Review and approve task completion reports and escalate issues to higher management when needed.
  • Identify training needs and ensure team skill enhancement for improved efficiency.

3. Sales & Customer Support

  • Support branch sales team in achieving monthly sales targets and profitability goals.
  • Handle key customers, projects, and consultants to maintain strong business relationships.
  • Resolve customer complaints promptly to maintain satisfaction and loyalty.
  • Monitor quotation follow-ups, order execution, and project deliveries.

5. Financial & Administrative Responsibilities

  • Ensure timely billing, collection, and deposit of payments.
  • Monitor expenses, control operational costs, and improve efficiency.
  • Prepare branch performance reports (sales, inventory, collections, and profitability).
  • Maintain compliance with company policies, audit requirements, and statutory norms.

6. Safety, Quality & Compliance

  • Enforce company safety policies and ensure a hazard-free work environment.
  • Ensure proper handling and storage of materials as per quality standards.
  • Maintain documentation for audits, quality checks, and management reporting.

Qualifications & Experience:

  • Bachelor's degree in Mechanical / Industrial Engineering / Business Administration (MBA preferred).
  • 10–15 years of experience in the piping industry (industrial, plumbing, infrastructure, or building materials) with minimum 5 years in a leadership or operations management role.
  • Strong knowledge of piping materials, valves, fittings, and related products.
  • Experience managing branch operations, warehouse, and team coordination.

Skills & Competencies:

  • Leadership and team supervision
  • Operational planning and coordination
  • Task tracking and performance monitoring
  • Strong communication and interpersonal skills
  • Analytical thinking and problem-solving.
  • Customer-focused and result-oriented

Key Performance Indicators (KPIs):

  • Daily task completion rate and operational efficiency
  • Branch sales and profitability targets
  • Inventory accuracy and order fulfillment rate
  • On-time dispatch and customer satisfaction score
  • Employee productivity and attendance discipline
  • Expense control and budget adherence

Job Types: Full-time, Permanent

Pay: ₹70, ₹80,000.00 per month

Work Location: In person


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