Manager of Customer Success

1 day ago

Chennai, Tamil Nadu, India TargetBay Full time

About TargetBay:

TargetBay is an all-in-one Ecommerce Marketing Cloud that integrates core functionalities like customer profiling, review generation, segmentation, and automated email personalization to help Ecommerce entrepreneurs increase their sales. TargetBay's main products include BayEngage, BayReviews, and BayAds.

Job Descriptions:

  • Own the overall relationship with assigned clients, which includes: Onboarding new customers, increasing adoption, ensuring retention, identifying upsell potential, and driving customer satisfaction
  • Actively engage clients through all phase, ensure their satisfaction through timely communication and Effectively handle the escalations
  • Proactively identify opportunities and optimization points where we can deliver even greater value for our clients.
  • Work with cross-functional teams to ensure customer satisfaction
  • Effectively address customer queries and manage a diverse set of issues until resolved.
  • Provide regular customer updates to the Management, including high-risk customers and customers with high upsell potential.
  • Develops strategies for establishing partnerships and business relationships to market online products or services.

Required:

  • 7+ years of relevant customer success experience as Senior Executive or Manager, preferably in a SaaS environment.
  • General understanding of the digital marketing space – including SEO/SEM, Social Media, Email marketing and E-Commerce best practices
  • A proven record of retaining and growing multiple client relationships
  • Excellent written, verbal communication and inter-personal skills
  • Organised with an analytical approach and the ability to work in a dynamic environment.
  • Ease in dealing with ambiguity; ability to create focus, coordination and keeping internal & external stakeholders on track.
  • Experience working with clients in USA - Mandate
  • Ready to work in EST timing - Mandate
  • Good in excel and MS Office - Mandate

Share your resume to

  • Customer Success Manager

    3 days ago

    Chennai, Tamil Nadu, India M2P Full time

    Customer Success Account Manager Key Responsibilities: Customer Relationship Management: Build trusted advisor relationships with key stakeholders and executive sponsors. Onboarding and Adoption: Lead seamless onboarding experiences and drive product adoption across customer organizations. Value Realization and Advocacy: Understand customer business...

  • Customer Success Manager

    1 day ago

    Chennai, Tamil Nadu, India OptiSol Business Solutions Full time

    Role OverviewWe are looking for a Customer Success Manager who combines strong customer engagement skills with hands-on delivery ownership and business analysis capability. This role will work closely with enterprise customers to understand requirements, translate them into execution-ready workflows, and drive successful delivery outcomes—while ensuring...

  • Customer Success Manager

    1 day ago

    Chennai, Tamil Nadu, India Zocket Full time

    Customer Success Manager ( US )About the organization -At Zocket, we are pioneering the future of marketing by harnessing the power of Artificial Intelligence to transform how businesses automate and scale their marketing workflows. Our mission is bold yet simple: to streamline decision-making, dramatically reduce manual effort, and empower marketers to...

  • Customer Success Manager

    1 week ago

    Chennai, Tamil Nadu, India Pando Full time

    Job InformationDate Opened10/27/2025Job TypeFull timeIndustrySoftware ProductCityChennaiState/ProvinceTamil NaduCountryIndiaZip/Postal Code600017Job DescriptionPando is a global leader in supply chain technology, building the world's quickest time-to-value Fulfillment Cloud platform. Pando's Fulfillment Cloud provides manufacturers, retailers, and 3PLs with...

  • Customer Success Manager

    2 weeks ago

    Chennai, Tamil Nadu, India Vajra Global Consulting Services LLP Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    About the RoleWe are looking for a dynamicCustomer Success Managerto join Vajra Global. In this role, you will manage client relationships, drive project success, and ensure the delivery of high-quality digital marketing solutions. You will act as the key point of contact for clients while collaborating closely with internal teams to enhance marketing impact...

  • Customer Success Manager

    1 day ago

    Chennai, Tamil Nadu, India Pando Full time

    Company Overview:Pando is a global leader in supply chain technology, building the world's quickest time-to-value Fulfilment Cloud platform. Pandos Fulfilment Cloud provides manufacturers, retailers, and 3PLs with a single pane of glass to streamline end-to-end purchase order fulfilment and customer order fulfilment to improve service levels, reduce carbon...

  • Customer Success Manager

    2 weeks ago

    Chennai, Tamil Nadu, India Maintwiz Technologies Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    MaintWiz is looking for roles in Customer Success function. Selected candidates will be working on implementation of Industry 4.0 solutions in Plant Maintenance and Industrial Asset Management.Key client-facing role with ownership of deliverables and KPIsFully manage product implementations and customer onboardingConduct regular product and project...

  • Customer Success Manager

    1 week ago

    Chennai, Tamil Nadu, India, Tamil Nadu ProManage.biz Full time

    Job Description: Customer Success ManagerLocation: Chennai Reports To: Senior Manager – Customer Success Department: Customer SuccessRole OverviewThe Customer Success Manager at ProManage plays a pivotal role in driving customer satisfaction, retention, and growth across all assigned customers. This position involves leading the efforts to deliver value to...

  • Customer Success Manager

    2 days ago

    Chennai, Tamil Nadu, India Jaynik Eduserve Private Limited Full time

    About the Role:StudentInk is seeking a dynamic and results-oriented Sr. Customer Success / Sales Manager who is passionate about digitizing education. This role involves building meaningful relationships with schools, colleges, and educational institutions while driving revenue through strategic solution selling.Key Responsibilities:Identify and engage with...

  • Customer Success

    7 days ago

    Chennai, Tamil Nadu, India PurplePond Financial Planners Full time

    Job Title: Executive – Customer SuccessLocation: Chennai – T.Nagar (Work from Office)Experience: Fresher / 1-2Years Experience in Investment/ Insurance/ Customer Co-ordinationCompany Overview:PurplePond is a customer centric, principle-oriented company committed to providing comprehensive 360-degree financial planning solutions to our clients. We...