Customer Care Executive
3 days ago
Customer Care Executive – Perpaa Beauty
Full-Time | 10:30 AM – 6:30 PM | Salary: ₹10,000 – ₹12,000/month
Perpaa Beauty is looking for a dedicated, polite, and customer-focused Customer Care Executive to handle D2C website orders and ensure a smooth customer experience. This role is perfect for someone who enjoys helping people, resolving issues, and being part of a fast-growing color cosmetics brand.
Key Responsibilities1. Customer Query Handling (Pre & Post Sales)
Respond promptly and professionally to customer inquiries through:
- Instagram DMs
- Customer Support Email
- Phone Calls
Address queries related to products, deliveries, payments, offers, and order support.
2. Complaint Resolution
Handle and resolve customer complaints including:
- Damaged or defective products
- Wrong/missing items
- Refund, replacement & return requests
- Escalated or urgent service issues
3. D2C Website Support
Assist customers with website-related concerns:
- Checkout difficulties
- Coupon code issues
- Failed/declined payment support
- Delivery tracking & order status updates
4. Feedback & Review Collection
- Collect customer feedback after order delivery
- Encourage satisfied customers to leave reviews on Perpaa's website
5. CRM & Data Management
Maintain accurate records in CRM/Google Sheets including:
- Complaint history
- Repeat customer concerns
- Feedback logs
6. Reporting & Escalation
Identify and escalate critical issues such as:
- Faulty product batches
- Courier delays and repeated delivery failures
- Negative reviews needing immediate action
Skills Required (Ideal for Freshers or Candidates with up to 1 Year Experience)
- Good communication in English & Hindi
- Polite, calm, patient, and customer-friendly
- Basic understanding of Perpaa Beauty products (training will be provided)
- Comfortable using WhatsApp, email & Google Sheets
- Bonus: Knowledge of e-commerce, COD processes, and return mechanisms
Working Hours
10:30 AM – 6:30 PM (Full-time)
Salary Range
₹10,000 – ₹12,000 per month
(Based on experience, communication skills & performance)
Job Types: Full-time, Permanent, Internship
Contract length: 6 months
Pay: ₹10, ₹12,000.00 per month
Work Location: In person
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