Customer Care Executive

3 days ago


Rani Bagh Delhi Delhi, India Ripudaman Fashion Pvt Ltd Full time ₹ 1,20,000 - ₹ 1,44,000 per year

Customer Care Executive – Perpaa Beauty

Full-Time | 10:30 AM – 6:30 PM | Salary: ₹10,000 – ₹12,000/month

Perpaa Beauty is looking for a dedicated, polite, and customer-focused Customer Care Executive to handle D2C website orders and ensure a smooth customer experience. This role is perfect for someone who enjoys helping people, resolving issues, and being part of a fast-growing color cosmetics brand.

Key Responsibilities1. Customer Query Handling (Pre & Post Sales)

Respond promptly and professionally to customer inquiries through:

  • WhatsApp
  • Instagram DMs
  • Customer Support Email
  • Phone Calls

Address queries related to products, deliveries, payments, offers, and order support.

2. Complaint Resolution

Handle and resolve customer complaints including:

  • Damaged or defective products
  • Wrong/missing items
  • Refund, replacement & return requests
  • Escalated or urgent service issues

3. D2C Website Support

Assist customers with website-related concerns:

  • Checkout difficulties
  • Coupon code issues
  • Failed/declined payment support
  • Delivery tracking & order status updates

4. Feedback & Review Collection

  • Collect customer feedback after order delivery
  • Encourage satisfied customers to leave reviews on Perpaa's website

5. CRM & Data Management

Maintain accurate records in CRM/Google Sheets including:

  • Complaint history
  • Repeat customer concerns
  • Feedback logs

6. Reporting & Escalation

Identify and escalate critical issues such as:

  • Faulty product batches
  • Courier delays and repeated delivery failures
  • Negative reviews needing immediate action

Skills Required (Ideal for Freshers or Candidates with up to 1 Year Experience)

  • Good communication in English & Hindi
  • Polite, calm, patient, and customer-friendly
  • Basic understanding of Perpaa Beauty products (training will be provided)
  • Comfortable using WhatsApp, email & Google Sheets
  • Bonus: Knowledge of e-commerce, COD processes, and return mechanisms

Working Hours

10:30 AM – 6:30 PM (Full-time)

Salary Range

₹10,000 – ₹12,000 per month

(Based on experience, communication skills & performance)

Job Types: Full-time, Permanent, Internship

Contract length: 6 months

Pay: ₹10, ₹12,000.00 per month

Work Location: In person



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