Staff Consultant-OFSAA

Analytics Value Added Service team is  a team which Implements OFSAA (Oracle Financial Services Analytical Application) Value Added Services products at various Tier1, Tier2, Tier 3 Banks and financial institutions.
 
Key strength of AVAS is our experience in supporting OFSAA product Implementations for their Postproduction activities and for any other associated support on a global basis. OFSAA products are  implemented across the Asia Pacific, Africa, Americas, Middle East and Europe in leading countries such as United Arab Emirates, Kuwait, Singapore, Malaysia, Japan, Korea, Brazil, America, United Kingdom, Spain, Greece, Jordan, Lebanon Switzerland, India etc. The Oracle OFSAA architecture offers a variety of implementation options, ranging from individual sites, local and regional hubs, cloud and centralized compliance. The OFSAA technology aligns to the operating model of the firm, rather than requiring their business processes to map to the technology.
 
Your Opportunity
You will be responsible for applying your extensive hands-on knowledge of OFSAA Managed services  to support the existing client's post live requirements and also for any support activities for new clients for OFSAA Projects. AVAS also takes up Health checks, Advisory support, You would be responsible for the entire development life cycle viz., development till production implementation.
 
Your Qualifications
 

• Any Computer Science graduate
   
• 2+ years in Software Production support (preferably in OFSAA product or similar products) – in Banking domain projects.
   
• Expertise in Oracle database, SQL, PL/SQL with exposure to analytical functions and data modelling.
   
• Expertise in Query fine-tuning to ensure optimized execution and worked served  as the First  point of escalation for application-related incidents, providing detailed analysis and permanent solutions.
   

Our Ideal Candidate
 

• Preferably worked in Banking Support Projects in L1/L2 capacity.
   
• Hands-on experience in writing Oracle queries, possess problem solving skills and also has customer facing experience.  
   
• Aspire to learn new tools as per the project needs.
   
• Exposure to ITIL-based processes such as Incident Management, Problem Management, and Change Management.
   
• Maintain accurate and up-to-date documentation for known issues, troubleshooting steps, and knowledge base articles.
   

Your Responsibilities
As an integral part of the AVAS team you will be responsible for the following –
 

• Serve as the First  point of escalation for application-related incidents, providing detailed analysis and permanent solutions.
   
• Run / Monitor /Debug Periodic Batches
   
• Perform Root Cause Analysis (RCA) and implement corrective and preventive measures.
   
• Analyze application logs, backend services, and infrastructure metrics to troubleshoot issues effectively.
   
• Collaborate with L1/L2 /L3 support teams, developers, QA, and DevOps to resolve complex technical problems.
   
• Participate in ITIL-based processes such as Incident Management, Problem Management, and Change Management.
   
• Contribute to the planning and verification of deployments, ensuring rollback and recovery procedures are defined and evaluated.
   
• Maintain accurate and up-to-date documentation for known issues, troubleshooting steps, and knowledge base articles.
   
• Develop and improve monitoring and alerting strategies to proactively detect and address issues.
   
• Support audits and compliance checks related to application stability, access, and change control.
   
• Participate in an on-call rotation to provide after-hours support as needed.
   

Filtration criteria:
 

• 2-5 years of experience in OFSAA or similar product production support , AMS experience
   
• Willingness to work on Shifts as per the Project requirement.
   
• Experience in Triaging Issues reported, worked with major incident management tools like My Oracle Support, Service Now etc., customer facing skills etc.