Assistant Manager

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

Seeking a Team Leader or Assistant Manager - Process Training (US Residential Mortgage Underwriting) to lead and enhance our training initiatives within the given accounts. In this role, you will oversee the development and execution of comprehensive domain training programs, designed to improve training efficiency and support process goals. You will collaborate with various departments to ensure training programs align with business needs and drive continuous improvement.

• Training Development and Management: Design and implement domain training programs tailored to organizational needs, ensuring effective delivery and measurable outcomes.

• Domain: US Residential Mortgage Underwriting

• Needs Assessment: Partner with respective training leaders to assess domain training needs, identify process gaps, and propose solutions.

• Program Evaluation: Analyse training program effectiveness using feedback, assessments, and performance data to drive improvements.

• Content Creation: Develop and refine training materials, including manuals, e-learning modules, and interactive sessions. Produce customized training resources, including manuals, case studies, simulations, and role-playing scenarios, to equip employees with the tools they need to effectively upskill themselves in domain.

• Stakeholder Engagement: Engage with senior management and key stakeholders to ensure alignment of training programs with business objectives.

• Vendor Management: Engage with various vendors providing training to gauge and leverage niche domain expertise that may be required time to time.

• Process Improvement: Identify and integrate best practices into training programs to enhance process efficiency and effectiveness.

• Reporting: Prepare and present detailed reports on training activities, outcomes, and areas for development.

• Project and Training Management Experience is a must. Strong Domain – US Residential Mortgage Underwriting, entire value chain across originations
• Good with Microsoft Office
• Strong with MIS reporting
• Strong analytical and operations management skills
• Client focused with superior written and verbal communication skills.
• Ability to work under pressure in a faced paced environment with limited structure.
• Track record in designing and executing successful training programs
• Familiarity with traditional and modern training methods (mentoring, coaching, on-the-job or in classroom training, e-learning, workshops, simulations etc.) will be added advantage