Sales Operations

4 days ago

Delhi, Delhi, India GreySpace Design Studio Full time ₹ 5,00,000 - ₹ 15,00,000 per year

About GreySpace

GreySpace is a brand-first creative agency that partners with ambitious brands to shape identities, design packaging, build digital-first experiences, and drive full-funnel growth through marketing. We work with clients across FMCG, F&B, hospitality, real estate, and emerging start-ups, delivering strategy, creativity, and measurable results.

We're now looking for a
Sales Operations / Enablement Manager

to streamline how our sales engine runs bringing structure, insight, and efficiency to our client acquisition and retention processes.

Role Overview

As a Sales Ops / Enablement Manager at GreySpace, you'll be the
bridge between strategy and execution

for our sales team. Your mission: to optimise Freshsales CRM usage, track and report performance analytics, align marketing & sales campaigns, and enable the sales team to close deals faster and smarter.

This is a role for someone who thrives on systems, loves turning data into strategy, and can help transform a growing agency into a high-performing, revenue-driven team.

Key Responsibilities

  • CRM Management (Freshsales)
  • Own Freshsales CRM: data hygiene, pipeline structuring, automation, and reporting.
  • Implement lead scoring, segmentation, and workflow automations.

  • Ensure sales team adoption of CRM best practices.

  • Sales Analytics & Reporting

  • Build and maintain dashboards that track pipeline health, deal velocity, win/loss rates, and campaign ROI.
  • Deliver weekly/monthly sales performance reports with actionable insights.

  • Forecast revenue and track against agency goals.

  • Sales Enablement

  • Develop playbooks, templates, and collateral for outreach, proposals, and client presentations.
  • Train SDRs and AEs on using CRM, sales tools, and structured workflows.

  • Support onboarding of new sales hires with process documentation and training.

  • Campaign Coordination

  • Partner with marketing to run aligned outbound campaigns (email, social, events).
  • Track campaign performance and integrate results into CRM.
  • Ensure a seamless flow of leads from marketing to sales with proper qualification.

What Success Looks Like

  • CRM adoption across the team is high, with accurate, real-time data.
  • Sales reporting is proactive, highlighting risks and opportunities.
  • Campaigns deliver measurable lead flow and conversions.
  • Sales team productivity and deal velocity improve month over month.

Ideal Candidate

  • 3–5 years experience in Sales Operations, Revenue Operations, or Sales Enablement.
  • Some agency/consulting exposure is a plus.
  • Proficiency in Freshsales (or similar CRMs like HubSpot, Salesforce).
  • Strong analytical mindset; comfortable with Excel/Google Sheets, dashboards, and data visualisation tools.
  • Able to set up dashboards, automations, and reporting frameworks.
  • Familiarity with B2B sales cycles (creative/marketing/tech services is an advantage).
  • Excellent communication and training skills you can translate data into actions.
  • Process-driven, detail-oriented, and excited about building systems that scale.

Why Join GreySpace?

  • Be part of a fast-growing agency shaping brands across industries.
  • Work directly with leadership to define and scale the sales engine.
  • A culture that values creativity, ownership, and growth.
  • Pathway to a senior leadership role as the agency scales its sales function.

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