Senior General Manager

Who we are?Johnson Controls is the global leader for smart, healthy and sustainable buildings. At Johnson Controls, we've been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world's largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. We're helping to create a healthy planet with solutions that decrease energy use, reduce waste and make carbon neutrality a reality. Sustainability is a top priority for our company.We committed to invest 75 percent of new product development R&D in climate-related innovation to develop sustainable products and services. We take sustainability seriously. Achieving net zero carbon emissions before 2040 is just one of our commitments to making the world a better place.Please visit and follow Johnson Controls LinkedIn for recent exciting activities.Why JCI: Asia-Pacific LinkedIn: Career: The Power Behind Your MissionOpenBlue: This is How a Space Comes AliveHow you will do it?1.Operations ManagementThe Senior Billing Manager for the EMEALA region will oversee the billing operations across Europe, the Middle East, Africa, and Latin America.Responsible for ensuring accurate and timely billing processes, managing a team of billing managers and specialists, and collaborating with various departments to streamline billing procedures and improve customer satisfaction.Accountable to drive results to enhance business performance. Establish goals & metrics of the process and drive, co-ordinate team to meet and exceed themLead, mentor, and develop a team of billing managers and specialists, providing guidance and support to achieve departmental goals.Resource forecasting basis volume projection and availability of current resourcesProcess Improvement: Identify and implement process improvements to enhance billing accuracy and efficiency.Audit and Compliance:Conduct regular audits of billing processes and records to ensure accuracy and compliance with internal and external standards.Develop and implement audit procedures to identify and rectify discrepancies.Collaborate with internal and external auditors during audits and ensure timely resolution of audit findings.Manage risks and controls; promote a culture of transparencyCustomer Relations: Address and resolve billing inquiries and disputes from customers in a timely and professional manner.Reporting: Prepare and present regular reports on billing activities, performance metrics, and financial data to senior management.Collaboration:Work closely with the finance, sales, and customer service teams to ensure seamless billing operations and resolve any issues that arise.Collaborate with the Global Process Owner (GPO) and Continuous Improvement (CI) teams to align billing processes with global standards and initiativesDrive resolution of disputes, past due reduction and reduce DSO to help business meet their goalsBe proactive and encourage innovate ideas to improve service deliverables, based on improved performance/efficiency and with an understanding of riskPeople ManagementResponsible for team performancePlan team capacity, allocate work accordingly and address potential bottlenecks/ backlogs proactivelyDevelop, and train team members to ensure a positive, open, and flexible work environmentManage and motivate team members to have a better rate of retentionShould guide and coach team members to help them achieve their short-term and long-term goalsEnsure all published reports are correct and errorlessDevelop a specific management culture for shared services aiming efficient service deliveryConduct regular team meetings, share billing and cash goals, and provide feedback on teams' performance.Initiate 1:1 and performance appraisal discussions with team and share constructive feedbackEnd-to-End Process ImprovementsEnsure adherence to internal and external guidelines as well as to a standardized process landscapeContribute ideas and actions towards the continuous improvement of processes within area of influenceInitiate and support process improvement initiatives and related projectsRelationship ManagementRespond to stakeholders on a timely mannerMaintain a positive cross functional relationship with other teams of OTCShould be a part of the extended leadership team of PBU CFORequirement and Qualifications :Minimum: Postgraduate / Master's Degree in any streamWorking experience within a Shared Services, Captive/Outsourced environment supporting North America region is mandatoryKnowledge: Familiarity with regional billing regulations and practices in the EMEALA region is preferred.Working in EU working hours is a mandatory requirementAround 7 years people management experience is preferred10-15 years of experience in Billing and OTC Processes in a Global/MNC environment, Includes managing teams of >30 people over this periodExperience in EMEALA process transition would be preferredStrong leadership and team management skills.Excellent analytical and problem-solving abilities. Ability to perform root cause analysis; create and implement tangible actions to address key process and/or operational opportunitiesProficiency in billing software and financial systems.Strong communication and interpersonal skills.Ability to work under pressure and meet tight deadlines.Strong Business Process documentation skillsProject and Process Programs (Transformation and/or Continuous Improvement) is a desired skillAdherence to Organization Policies & Procedures, which includes SOX ComplianceAbility to clearly articulate team performance with key stakeholders in the business (BU GM's, CFO's, Sales leads) in a clear, concise action-oriented mannerSystems knowledge in ERPs (Oracle & SAP) will be preferredExcellent customer service, business communication (both verbal and written) and follow-up skills with the ability to work in a fast-paced team environment while meeting deadlinesPlease read following eligibility conditions :Have been in your position for not less than 12 months.FY24 Performance should be minimum "Consistently Meets Expectations" or higherEmployees on active warning letters and in PIP for last 6 months are not eligible to applyEmployees with required education/qualification background can only apply which meets the job descriptionUpon selection in one IJP, employee will not be considered for another role and application will cease to existApplicants undergoing company sponsored certification program are not eligible to applyFresh graduates/postgraduates during their training period are not allowed to apply