Client Servicing Head

Job description

Client Servicing Head

Experience: 12 to 14 years + (Digital agency background mandatory)

CTC: 25 to 28 L

Location: Mumbai WFO – Vashi

Females only

Please send these CVs along with the pictures of the candidates

HGS Interactive, a Hinduja Global Solutions company is looking to hire Client Servicing Manager. If you are someone who has been in a similar role, read on

The Client Servicing Head plays a pivotal role in maintaining client satisfaction and loyalty by ensuring exceptional service and creating value for clients within a digital agency. This individual will act as the primary point of contact for clients and coordinate with various agency departments to deliver digital solutions that meet client objectives along with team handling.

Key Responsibilities:

1. Team Management:
   Key responsibilities include setting goals, monitoring performance, conducting reviews, mediating conflicts, and acting as a liaison between the team and upper management.
2. Client Relationship Management:
   Build and maintain strong, long-lasting client relationships. Act as the main point of contact and manage client expectations.
3. Strategic Planning:
   Understand client business goals and objectives to develop digital strategies in collaboration with the agency's creative and technical teams.
4. Project Management:
   Coordinate internal resources and third parties/vendors for the flawless execution of projects, ensuring that all client projects are delivered on-time, within scope, and budget.
5. Communication:
   Serve as the lead point of contact for all client account management matters, ensuring timely and successful delivery of solutions according to client needs and objectives.
6. Internal Liaising:
   Working with the heads of internal department, to manage teams in delivering on time results/output in order to retain and grow all customer accounts, taking responsibility for the quality of work carried out by all team members.
7. Feedback and Reporting:
   Collect client feedback, monitor campaign performance, and generate performance reports to share with clients and internal stakeholders.
8. Problem Solving:
   Identify client issues and concerns, proactively address them, and work collaboratively with the agency team to find effective solutions.
9. Business Development:
   Assist in identifying growth opportunities with existing clients and potentially participate in new business pitches.
10. Billings:
    To manage account billings, spends tracking and collections

Required Skills & Qualifications:

• Bachelor's degree in Business, Marketing, Communications, or related field.
• A minimum of 12 years' experience, in a digital marketing agency
• Proven experience as a Client Servicing Manager or similar role, ideally in a digital agency setting.
• Strong understanding of digital marketing strategies and digital production processes.
• Excellent presentation, communication and negotiation skills, with experience liaising with clients at senior level.
• Ability to manage multiple projects simultaneously while maintaining strict attention to detail.
• Demonstrable ability to communicate, present, and influence key stakeholders at all levels of an organization.
• Strong problem-solving skills and the ability to think strategically.
• Excellent organisational and time management skills with strong attention to detail.

Preferred Skills:

• Experience with CRM software and MS Office (particularly MS Excel).
• Familiarity with digital analytics tools (e.g., Google Analytics).
• Hands on knowledge of all Digital channels: Web, Social Media, PPC, SEO, etc.

Work Environment & Culture:

• Dynamic and fast-paced agency environment.
• Opportunity for career advancement and skills development.
• Collaborative team-oriented culture with a focus on innovation and creativity.
• Willing to travel for client meetings