Call Center Executive

3 days ago

Thrissur R S Thrissur Kerala, India Access Labz Full time ₹ 1,44,000 - ₹ 1,80,000 per year

Job Summary:

Access Business Operations is looking for a proactive and customer-oriented Call Centre Executive to manage customer interactions and order processing. The role focuses on receiving customer bookings, generating accurate orders in the system, and coordinating with the operations team for allocation and scheduling. The ideal candidate will have strong communication skills, attention to detail, and the ability to deliver an excellent customer experience.

Key Responsibilities:

  • Attend inbound customer calls and record booking requests.
  • Generate orders in the system accurately based on customer requirements.
  • Provide detailed information on test schedules, turnaround time (TAT), sample requirements, and pricing(Training will be provided).
  • Allocate and schedule orders by coordinating with field teams (technicians, logistics, etc.).
  • Ensure timely confirmation of bookings to customers.
  • Maintain accurate records of bookings, customer details, and service updates.
  • Assist customers with queries, rescheduling, or modifications to existing orders.
  • Work closely with the operations team to ensure smooth execution of daily schedules.
  • Contribute to improving service quality and customer satisfaction.

Qualifications & Requirements:

  • Minimum qualification: Graduate (any discipline).
  • Experience in customer service/call centre operations preferred.
  • Proficiency in Malayalam and English; Hindi will be an added advantage.
  • Basic computer knowledge and ability to work with booking/order management systems.
  • Strong communication, coordination, and organizational skills.
  • Ability to multitask and work under pressure.

Location: Thrissur, Kerala

Employment Type: Full-time

Job Type: Full-time

Pay: ₹12, ₹15,000.00 per month

Benefits:

  • Health insurance
  • Leave encashment
  • Paid sick time
  • Paid time off
  • Provident Fund

Ability to commute/relocate:

  • Thrissur R S, Thrissur, Kerala: Reliably commute or planning to relocate before starting work (Required)

Education:

  • Bachelor's (Preferred)

Language:

  • Malayalam (Preferred)

Work Location: In person

Expected Start Date: 20/08/2024

  • Call Center Executive

    5 days ago

    Thrissur, Kerala, India OCEAN POLYMER TECHNOLOGIES PVT Full time ₹ 1,20,000 - ₹ 2,40,000 per year

    Key ResponsibilitiesLead Generation and SalesLead Follow-Up and ClosureCustomer Engagement:Compliance and Reporting5.Receivables Follow-Up and Management6.Relationship Management7.Payment Monitoring and Resolution:8.Dealer ship Form CollectionJob Types: Full-time, PermanentPay: ₹10, ₹20,000.00 per monthBenefits:Cell phone reimbursementHealth...

  • Call Center Executive

    2 days ago

    Thrissur, Kerala, India IRISH EXPERT LLP Full time

    **Position: - Call Centre Executive** **Year of Experience: - 0- 2 years** **Qualification: - HSC/Graduate** **Job Description: - ** Ø Manage a large amount of Inbound and outbound calls in a timely manner. Ø Enter new customers' information into the system. Ø Identifying Students'/Parent’s needs, clarifying information and giving proper...

  • Tele Calling Executive

    1 day ago

    Thrissur R S, Thrissur, Kerala, India Manglish World Study Abroad & Immigration Full time ₹ 1,20,000 - ₹ 3,00,000 per year

    We are seeking an enthusiastic and customer-focused Female Tele caller to join our Canada Immigration Support Team. The ideal candidate will be responsible for contacting potential clients, explaining immigration and study abroad services, and guiding them through the initial consultation and documentation process.Key Responsibilities:Make outbound calls to...

  • Call Center Executive

    4 weeks ago

    Thrissur, India IRISH EXPERT LLP Full time

    Job Description:- Ø Manage a large amount of Inbound and outbound calls in a timely manner. Ø Enter new customers' information into the system. Ø Identifying Students'/Parent's needs, clarifying information and giving proper suggestions. Ø Meet personal/team targets. Ø Taking part in timely training and other learning opportunities to expand...

  • CALL CENTER COORDINATOR-JOB CODE-L121025-THRISSUR

    7 days ago

    Thrissur, India Trading Full time

    JOB TITLE CALL CENTER COORDINATOR-JOB CODE-L121025-THRISSUR GENDER MALE EXPERIENCE REQUIRED O TO 1YR EXP SALARY NEGOTIABLE QUALIFICATION PLUS TWO

  • Tele Caller Executive

    2 hours ago

    Thrissur R S, Thrissur, Kerala, India PRAYANA Solutions International Pvt Ltd Full time

    **Location**: Thrissur **Company**: LiwaSpring - A Brand by Prayana Solutions International Pvt. Ltd. **Job Type**: Full-time **Preferred Gender**: Female **Education**: Any Degree **Job Summary**: **Key Responsibilities**: - Make outbound calls to potential customers and follow up on leads. - Explain LiwaSpring products and services clearly and...

  • Business Executive

    5 days ago

    Thrissur, Kerala, India Esquire Computers Full time

    **Business Executive (Tele Calling)** **Job Summary**: We're seeking a results-driven Business Executive to handle outbound calls, promote products/services, and close sales deals. **Location**: Esquire Computers, Mannath Lane, MG Road, Thrissur **Working Hours**: 9:30 AM to 6:00 PM **Salary**: ₹15,000 - ₹25,000 per month **Responsibilities**: -...

  • Centre Manager

    7 days ago

    Thrissur R S, Thrissur, Kerala, India Excellence Group Of Companies Full time ₹ 1,44,000 - ₹ 2,40,000 per year

    Excellence Group of Companies is a leading autonomous educational organization under NCT, New Delhi, Govt. of India. We provide professional diploma and skill development courses, empowering students with industry-relevant training and 100% placement assistance.We are looking for a dynamic and result-oriented Center Manager to lead our education center...

  • Tele Calling Executive

    5 days ago

    Thrissur, Kerala, India Triedge Solutions Full time

    **Position**: Tele Calling Executive **JOB DESCRIPTION**: - 1. Responsible for new client acquisition by selling courses to prospective students and successfully achieving sales and revenue targets in the assigned territory. - Making power-packed presentations to eminent educationists and influencing them to adopt our courses. - Ensure a higher level...

  • Receptionist/administrator

    2 days ago

    Thrissur R S, Thrissur, Kerala, India Excellence college Full time

    As a **Front Office Executive**, you will be the first point of contact for clients and visitors, ensuring a welcoming and professional environment. Your role includes managing reception, handling calls, assisting with administrative tasks, and coordinating office activities. **Key Responsibilities**: Greet and assist visitors with a friendly...