Call Center Executive
4 weeks ago
Job Description:-
Ø Manage a large amount of Inbound and outbound calls in a timely manner.
Ø Enter new customers' information into the system.
Ø Identifying Students'/Parent's needs, clarifying information and giving proper suggestions.
Ø Meet personal/team targets.
Ø Taking part in timely training and other learning opportunities to expand organisation knowledge.
Ø Building lasting relationships with customers and other team members based on trust and reliability.
Ø Document all call information according to standard operating procedures.
Ø Identify and assess customers' needs to achieve satisfaction.
Ø Build sustainable relationships and trust with customers through open and interactive communication.
Ø Provide accurate, valid and complete information using the right methods/tools.
Ø Handle customer complaints, and provide appropriate solutions and alternatives.
Ø Keep records of customer interactions, process customer accounts and file documents.
Ø Follow communication procedures, guidelines and policies.
Ø Interdepartmental coordination
Ø Inbound Calls - Customer Queries, Service Calls, Complaint Registration
Ø Outbound Calls - feedback on product quality and delivery standards, Scheduling Delivery Slots, Follow-up
Ø Email - Answer queries, Quotations
Ø Chat - Online chat discussions with customers regarding queries about products, delivery schedules, placing orders
Ø Coordinate with the delivery team and the customers during the actual delivery
Job Type: Full-time
Pay: From ₹15,000.00 per month
Ability to commute/relocate:
- Thrissur, Kerala: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Sales: 1 year (Preferred)
Work Location: In person
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