Salesforce Business Analyst
14 hours ago
Role & responsibilities
- Gather, analyze, and document business requirements for Salesforce initiatives.
- Translate business needs into user stories, acceptance criteria, and process flows.
- Work closely with Salesforce admins/developers to design and validate solutions.
- Support UAT planning, execution, and defect resolution.
- Conduct gap analysis and recommend process improvements tailored to utility operations.
- Collaborate with cross-functional teams (Billing, Customer Care, Field Ops, IT).
- Prepare project documentation and assist in deployment/go-live activities.
Preferred candidate profile
- Experience with Salesforce Energy & Utilities Cloud.
- Background with CIS systems (e.g., SAP IS-U, Oracle Utilities), AMI, or OMS.
- Salesforce certifications (Admin, BA, App Builder).
- Prior experience supporting U.S. utility clients or regulated industries.
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