Salesforce Business Analyst

14 hours ago


Noida, Uttar Pradesh, India 3bd6c841-8c45-4eca-ac9d-975cd65ef166 Full time ₹ 9,60,000 - ₹ 12,00,000 per year

Role & responsibilities

  • Gather, analyze, and document business requirements for Salesforce initiatives.
  • Translate business needs into user stories, acceptance criteria, and process flows.
  • Work closely with Salesforce admins/developers to design and validate solutions.
  • Support UAT planning, execution, and defect resolution.
  • Conduct gap analysis and recommend process improvements tailored to utility operations.
  • Collaborate with cross-functional teams (Billing, Customer Care, Field Ops, IT).
  • Prepare project documentation and assist in deployment/go-live activities.

Preferred candidate profile

  • Experience with Salesforce Energy & Utilities Cloud.
  • Background with CIS systems (e.g., SAP IS-U, Oracle Utilities), AMI, or OMS.
  • Salesforce certifications (Admin, BA, App Builder).
  • Prior experience supporting U.S. utility clients or regulated industries.


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