Operations Manager/Account Manager

Role: Operations Manager / Account Manager

Key Roles and Responsibilities

• Execute and Manage contingent workforce programs / projects for the customer as a Managed Service Provider (MSP) fulfilling contingent workforce / project needs through supplier / vendor sourcing channels.
• Selection and Performance Management of suppliers / vendors as per the need of the customers.
• Finance, Taxation and Reconciliation of Project accounts.
• Experience using standard MSP/CWO operations tools or proprietary MSP/CWO tools for Client reporting, internal reporting and account management.

Details of Roles & Responsibilities

• Supplier Contract and Performance Management:
• Supplier contract management involving renewal of legal contracts, re-aligning financials based on supplier performances and other such established metrics of programs, thus ensure successful progressive partnerships (50+ suppliers in the IT and Communication, Embedded technologies, BFSI, ITES industries).
• Play a pivotal role to establish and conduct periodic review while creating benchmarks for supplier performance so as to address changing business delivery needs of clientele.
• Consistently endeavor to bring-in current trends and stay abreast with clients, hence able to ramp-up supplier-force during expansions.

Operations Management:

• Implementing CW rate card for the program on the required job catalogues & maintaining the cost avoidance process to ensure effective rate optimization on CW category. Also, refreshing the rate card at regular intervals as per market needs.
• Identify and drive cost savings initiatives through optimized CW rate cards, resulting in volume discounts and tenure discounts.
• Quick turnaround when it comes to establishing and maintaining stakeholder relationships across business lines.
• Ensure agreed quality standards are maintained while managing the life cycle across SOWs through T&M/fixed pricing milestones.
• Impact reduction of time-card approval cycles, thus resulting in measured improvements for better project financials.
• Ensure 100% timely salary payouts in CW programs while monitoring the payroll process across all programs.
• Ensure process accuracy of invoice submittals to be 100% and hence their timely payouts to suppliers as per SLAs, thus no reversals / late payments which effect the P&L nor the partner and engagement metrics.
• Serve as the point of resolution for Issues/Disputes to ensuring appropriate solutions to all the stakeholders.
• Stay proficient and hands-on in usage of VMS tools like IQNavigator (IQN), Emptoris, Provade, Ariba, Fieldglass, Beeline etc. to be able to resolve real-time, on-the ground issues which arise due to change of SPOC/end-user during critical phases.
• Responsible for multiple MSP program P&L Operations to ensure targeted return on sales is achieved.
• Responsible for Mentorship of CWO team career-progression, training and enablement needs.

Compliance and Reporting:

• Responsible for adherence to the program's outlined process compliance through regular audit & periodic proactive reporting to stake holders (QBRs, Monthly reviews, Milestone reviews etc.).
• Stay as the Go-to point for accurate financial & real-time business metric reports and analysis so as to assist business health assessments, model program showcasing etc.

Skills Required

• Ability to work in environments which require quick TAT due to competing priorities, industry information sensitivity etc.
• Ability to mentor and guide a large team across levels and locations
• Participate actively in apprisal and development cycles of team-members.
• Ability to build, nurture, grow and impact relationships with client stakeholders of all levels of an organization.
• Good communication and business presence which can ensure the above with internal and external stakeholders while partnering for success.
• Eye for detail of accuracy in data capture and its presentation.
• Effectively work with peer group to build efficiencies and foster a strong larger team environment.
• Capability of participating in expansion bids which require playing the role of a solutioner, if and when situations demand.
• Ability to update self on knowledge of Industry specific processes, Org-structures, job families and culture may be required depending upon the clientile

Minimum years' experience required: 10-15 years

Qualification: Bachelor's degree (Any)