ServiceNow Developer

1 week ago


Pune, Maharashtra, India Bosch Global Software Technologies Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Key Responsibilities:

  • Implement and configure ServiceNow ITOM modules, including Discovery, Service Mapping, Event Management, Operational Intelligence, Cloud Management
  • Integrate monitoring tools (e.g., SCOM, SolarWinds, Nagios, etc.) with Event Management.
  • Design and maintain MID Servers and credentials for Discovery and Service Mapping.
  • Build and maintain CMDB with accurate and up-to-date configuration items (CIs).
  • Work with stakeholders to understand business requirements and deliver ITOM solutions.
  • Troubleshoot and resolve ITOM-related issues.
  • Collaborate with development and infrastructure teams for seamless solution delivery.

Required Qualifications:

2–5 years of hands-on experience in ServiceNow ITOM.

Strong understanding of ServiceNow CMDB, Discovery patterns, and CI relationships.

Experience with Event Management and integrating with third-party monitoring tools.

Good grasp of Service Mapping concepts and troubleshooting techniques.

Proficient in JavaScript, REST/SOAP APIs, and PowerShell/scripting for automation.

Familiarity with ITIL processes and best practices.

Strong problem-solving and communication skills.

Preferred Skills:

  • ServiceNow Certified Implementation Specialist – ITOM or Discovery.
  • Experience in Cloud Discovery and Cloud Management.
  • Exposure to ITOM Health (Health Log Analytics, AIOps).
  • Experience working in Agile/Scrum environments.

Education:

Bachelor's degree in Computer Science, Information Technology, or related field.


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