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Customer Support Executive

2 weeks ago

Mohali, Punjab, India ByteReboot Private Limited Full time ₹ 15,000 - ₹ 20,000 per year

About the Role:

ByteReboot Private Limited is looking for enthusiastic, customer-oriented professionals to join our expanding support team as Customer Support Executives. This role is particularly well-suited for freshers or candidates with up to 1 year of experience who demonstrate strong communication skills, enjoy interacting with customers, and have an interest in technical support or technical sales.

As a Customer Support Executive, you will play a key role in assisting international clients, resolving their technical queries, and ensuring a smooth and professional support experience.

Key Responsibilities:

  • Handle and resolve inbound customer inquiries from US/Canada clients related to computers, printers, networks, and other associated devices.
  • Deliver exceptional customer service through voice support and remote assistance tools.
  • Accurately document, track, and follow up on customer issues using CRM platforms.
  • Perform basic technical troubleshooting and provide suitable resolutions, including recommending relevant services or products when appropriate.
  • Build and maintain positive customer relationships, ensuring consistent satisfaction throughout each interaction.
  • Participate actively in team discussions, knowledge-sharing sessions, and ongoing training and development programs.
  • Ensure strict compliance with company processes, policies, and quality standards during every customer interaction.
  • Achieve performance metrics such as resolution rate, customer satisfaction (CSAT), productivity expectations, and call quality benchmarks.
  • Collaborate effectively with team members and supervisors to continually improve service delivery and enhance the overall customer experience.
  • Stay updated with new tools, product knowledge, and best practices to strengthen your technical and customer service capabilities.

Who Can Apply:

  • Experience Level: 0–1 year (Freshers are highly encouraged to apply)
  • Education: Bachelor's degree preferred, though not mandatory
  • Language: Strong fluency in spoken English is essential
  • Technical Skills: Basic computer knowledge

Requirements:

  • Strong verbal communication skills and the ability to interact confidently with customers.
  • Fundamental understanding of computers, peripherals
  • Willingness to work in a fixed night shift aligned with US/Canada time zones.
  • Mandatory work-from-office requirement at our Mohali location.
  • Ability to learn quickly, adapt to dynamic support environments, and handle customer queries with professionalism.

Benefits (Polished & Enhanced)

  • Complimentary 1 meal provided during the shift
  • Paid time off (PTO) to support work–life balance
  • Leave encashment facility as per company policy
  • Strong career advancement opportunities supported by performance-based incentives
  • One-week comprehensive training program to equip you with essential product and process knowledge

Schedule:

  • Fixed Night Shift (09:00 PM – 06:00 AM IST)
  • Monday to Friday (alternative saturdays)
  • In-office role only (Face-to-face interview mandatory)

Work Location: Tecfin Towers, Phase-8B, Mohali, Punjab

APPLY NOW : or

Join ByteReboot and deliver world-class customer care with a tech edge

Job Types: Full-time, Permanent, Fresher

Pay: ₹15, ₹20,000.00 per month

Benefits:

  • Food provided
  • Leave encashment
  • Paid time off

Language:

  • English (Required)

Location:

  • Mohali, Punjab (Preferred)

Shift availability:

  • Night Shift (Required)

Work Location: In person