Customer Service Executive

2 weeks ago

Bengaluru, Karnataka, India SM Group Full time ₹ 1,50,000 - ₹ 3,00,000 per year

Location: Kudlu Gate, Bangalore

Experience: 0 - 2 Years in Customer Service (Freshers are Welcome)

Salary: ₹15,000 to ₹25,00 per month

Employment Type: Full time

Job Overview: We are looking for a Customer Service Executive to join our Customer Delight team The ideal candidate will be responsible for providing excellent service to customers across multiple channels, ensuring timely resolution of issues, and maintaining a professional and empathetic approach at all times.

Key Responsibilities

  • Maintain a positive, empathetic, and professional attitude towards customers at all times.

  • Respond promptly to customer inquiries via calls (inbound/ email, chat, and social media.

  • Communicate effectively with customers through multiple channels.

  • Acknowledge, document and resolve customer complaints within defined timelines.

  • Develop in depth knowledge of the company's products to provide accurate information and solutions.

  • Collaborate and coordinate with internal teams when required.

  • Provide feedback on the efficiency of the customer service process and suggest improvements.

  • Ensure customer satisfaction by delivering timely, professional, and effective support.

  • Handle complaints provide appropriate solutions, and follow up to ensure resolution.

  • Identify customer needs and work proactively to meet them.

  • Recognize and escalate trends in customer queries to management.

  • Research, identify, and resolve issues using appropriate tools and resources.

  • Follow up with customers on unresolved queries to ensure closure.

Qualifications

  • Minimum Secondary Higher Education (12th Pass).

  • Preferred: Graduate in any discipline.

  • 0-2 years of experience in customer service, BPO, e commerce, or a related field.

  • Freshers with excellent communication skills and willingness to learn are encouraged to apply.

Key Skills

  • Problem Solving Conflict Resolution.

  • Multitasking Time Management.

  • Strong phone handling skills and active listening abilities.

  • Familiarity with CRM systems and customer service practices.

  • Customer oriented mindset with the ability to adapt to different types of queries.

  • Excellent communication skills in English and Hindi (knowledge of additional regional languages is a plus).

  • Strong interpersonal and presentation skills.

  • Ability to multitask prioritize tasks and manage time effectively.

Application Process

Interested candidates can share their updated profiles with the subject line

"[Job Title] Title] –– [Your Name]" at

For queries, Call or WhatsApp

Job Types: Full-time, Permanent, Fresher

Pay: ₹15, ₹25,000.00 per month

Benefits:

  • Flexible schedule
  • Health insurance
  • Provident Fund

Experience:

  • Customer service: 1 year (Preferred)
  • CRM software: 1 year (Preferred)

Location:

  • Bangalore, Karnataka (Preferred)

Work Location: In person

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