Senior Technical Writer

intelliflo is a global business that welcomes bold ideas and all points of view. Doing what matters inspires us, and we believe that we grow best – as people and businesses - by working together and always striving to get better without fearing failure. 

We're not looking for a 'culture fit'. We want you to bring your unique skills and perspectives and add to our culture, not conform to it. This isn't about finding the person who fits in; we want people who stand out. 

Who is intelliflo? 

Sound financial advice has the power to transform lives and should be accessible to the many, not the few. intelliflo widens access to financial advice through leading technology that powers the advisory experience.

We use open software architectures and unmatched industry experience to simplify a complex digital landscape and help advisors flourish and grow. Our solutions support over 30,000 financial advisors globally, who represent over three million households with over USD 1 trillion assets. 

intelliflo operates independently under its own brand as a wholly owned subsidiary of Invesco, a global leader in the asset management industry. 

Job DescriptionJob Description

Senior Technical Writer

Title: Senior Technical Writer

Location: Lulu Cyber Tower 2, Infopark, Kakkanad, Kochi

Employment Type: Full-time

Experience: Minimum of 8 years

The company

RedBlack is a leading fintech product company specializing in investment management software. Our platform automates the entire investment management lifecycle, including portfolio monitoring, rebalancing, tax management, trading, and compliance.

RedBlack empowers wealth management firms to implement their unique investment management strategies and manage them efficiently, accurately, and reliably. Our software is trusted to manage more than $830 billion in client assets.

We are a subsidiary of Invesco, a global investment management firm dedicated to delivering an investment experience that helps people get more out of life. Invesco has 8,000 employees in 25 countries and manages more than $1.7 trillion in assets.

The job

As the main technical writer for our flagship investment management platform, you will play a crucial role in the success of our product by creating high-quality documentation. Your responsibilities will include writing technical documentation, internal documentation, end-user documentation, online help, API documentation, tutorials, knowledge base articles, troubleshooting guides, and release notes.

You'll work collaboratively with developers, quality engineers, product owners, and UX designers to enhance product usability.

You'll learn about the investment management domain: what it means to invest, how to invest, how our customers invest their clients' capital and why. You will also gain comprehensive knowledge of our product.

You'll work closely with our US product team to learn and understand how our clients use our product, the challenges they face and the documentation they require. You will also work closely with our US and India customer support teams to understand areas where our users need help.

You'll collaborate with our marketing team, who will rely on your knowledge and input to create product content for our marketing channels.

You'll also have the opportunity to work directly with senior management to design our learning architecture and enhance our documentation standards and style guides.

What you will need

• Passion for high quality writing
• Love of learning
• Lots of empathy to the user
• Keen eye for detail
• Articulation skills second to none

What you will learn

• Investment management domain
• Our product
• Writing API documentation
• Designing a learning architecture

At RedBlack, you get to own what you are working on, end-to-end. If you have a bright idea, we will act on it. Chances are you will be the person charged with making it happen – good for us, great for you. We encourage you to explore other learning avenues, such as AI and video, and we would love to involve you in training our developers on the product and the domain.

Who you are

• Self-motivated, proactive, curious, innovative, and responsible
• An excellent writer in US English
• Passionate about writing and using it to teach and explain
• Meticulous attention to detail
• A continuous learner
• Client-first is your mantra
• Excellent verbal communicator and listener
• Enjoy engaging in conversations and teaching others

What you have proven experience in

• Creating high-quality documentation for complex software
• Writing technical and end-user documentation as well as online help
• Learning complex domains and software products
• Strong grasp of complex concepts and ability to simplify them for users
• Translating your knowledge into articles that teach how to effectively use software
• Collaborating with different teams and stakeholders

What you ideally also have experience in

• Investment management
• Microsoft Manual of Style or Microsoft Writing Style Guide
• Writing API documentation
• Other training media such as videos and AI driven learning
• Learning Management Systems
• Jira and Confluence

And finally

At RedBlack, we understand that having the best materials and equipment is essentially for delivering great work. Your productivity is key. That's why everyone in our development office is equipped with a standing desk, a Steelcase ergonomic chair, a Dell Precision laptop with 64GB of memory, a high-end video card, and an SSD drive, and 27-inch dual monitors.

RedBlack offers a fantastic team environment, the best office space in Kochi, a very competitive compensation package, a hybrid work environment with flexible working hours, and an excellent work-life balance.

We invite you to become part of the #bestteamever.

Full Time / Part TimeFull timeWorker TypeEmployeeJob Exempt (Yes / No)YesWorkplace Model

intelliflo's workplace model is designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection when possible. Most teams within our England office work 1-day a week in the office, however, most of our teams within the United States and India operate in a remote working pattern. Certain limitations apply.  Please consult with your Talent Acquisition contact during the interviewing process.

What's in it for you? 

intelliflo offers industry-leading Total Rewards that help you thrive – in and out of the office, including competitive pay, retirement savings plans, generous health and wellness benefits, and much more. 

Our commitment to diversity, equality, and inclusion   

Our aspiration is for our workforce to continually reflect the diversity of people and perspectives in today's evolving society, which we believe is fundamental to our efforts to widen access to financial advice.  intelliflo is proud to be an Equal Opportunity Employer. We are committed to equal employment opportunity for all job applicants and employees. Individuals seeking employment at intelliflo are considered without regards to race, religion, color, sex, gender, gender identity, sexual orientation, marital status, national origin, citizenship status, disability, age, military or veteran status; or any other characteristic protected by applicable laws. 

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The job holder may be required to perform other duties as deemed appropriate by their manager from time to time.  

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