
CEC-Relationship Manager-NRC-Branch Banking-VRM
10 hours ago
About The Role
Job Role:- Team Leader
"¢ Lead a team of Virtual Relationship Managers (VRM) responsible of service, sales, and profitability from assigned portfolio.
"¢ Collaborating with fulfilment teams to ensure best in class conversion ratios.
"¢ Ensure availability of trained manpower to maintain production at 100% capacity.
"¢ Meet cost to income ratios as determined by Score card.
"¢ Adherence to Standards of Performance.
"¢ Meeting Customer Satisfaction index as measured through NPS surveys.
Job Requirements:
"¢ Graduate with 7+ years of experience or Post Graduate with around 5 years of experience, of which a min 3 years leading a team of 15+ Full Time Employees.
"¢ People management skill essential.
"¢ Experience in working in a tele-sales or relationship management in BFSI preferred.
"¢ Certified in AMFI/IRDA.
"¢ Good listening skills and strong communication abilities.
"¢ Team Player.
Job Role:
- VRM Officer
"¢ To exclusively handle Wealth/Privy Outbound calls- schedule equivalent experience profiles from other competitors.
Differentiated training to make them universal phone banking officers cross training in cards, liabilities, assets.
"¢ This skill will also do sales with assigned customer based mapped to them.
"¢ Measure of outcomes NPS, Service Level, Service Quality and Sales.
"¢ Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.
"¢ Ensure customer "delight" and consistent service experience, including timely resolution of customer queries/issues.
"¢ Complete the logs specified by the process (End-of-day target).
"¢ Adherence to Information Security norms & quality process norms.
"¢ To be aware of and comply with any updates about the process.
"¢ Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance.
Job Requirements:
"¢ Should be a least graduate.
"¢ No western line candidates to be scheduled, kindly hunt profiles residing near to Thane.
"¢ Should not have employment gap for more than a month.
"¢ Should have at least completed a year in current org.
"¢ Better soft skills conversational skills and English versant scores 7+.
"¢ Flexible to work on rotational week offs.
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