Virtual Service Coordinator

2 weeks ago

Bengaluru, Karnataka, India Weathermaster Windows Doors Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Role & responsibilities

The Virtual Service Coordinator is the central point of communication for our customers and service technicians. You will be responsible for managing all aspects of the service workflow, from the initial customer call to the completion of the service ticket. This role requires excellent communication skills, outstanding organizational abilities, and the capacity to manage multiple tasks efficiently.

Key Responsibilities

  • Handle Inbound Communication: Professionally answer incoming calls and emails from customers regarding service requests, warranties, inquiries, and scheduling.
  • Appointment & Calendar Management: Schedule and coordinate service appointments, optimizing routes and managing the daily calendars for our service technicians.
  • Parts Ordering: Identify and order necessary service parts (e.g., replacement glass, hardware, seals) directly from manufacturers and suppliers. Track part shipments and update service tickets and customers on part status.
  • Service Ticket Management: Accurately create, update, and complete service tickets in our system. Ensure all customer interactions, parts ordered, and service details are meticulously documented.
  • Customer & Team Liasion: Act as the main point of contact for customers, providing timely updates on their service status. Coordinate with service technicians to ensure they have all necessary information for their appointments.

Qualifications & Skills

  • Proven experience in a customer service, dispatch, or service coordinator role.
  • Exceptional verbal and written communication skills.
  • Strong organizational and time-management abilities with a high attention to detail.
  • Proficient with computers, including calendar management software (e.g., Google Calendar, Outlook) and CRM/service management software.
  • Ability to work independently and manage tasks in a remote environment.
  • Problem-solving skills and the ability to handle customer concerns calmly and effectively.
  • A quiet, dedicated home office space with reliable high-speed internet and computer.

  • Registered Nurse

    11 hours ago

    Bengaluru, Karnataka, India The Virtual Office Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Company DescriptionThe Virtual Office provides comprehensive virtual support services designed to enhance efficiency and cost-effectiveness for businesses across borders. Initially focused on virtual legal support, the company offers specialized expertise in agreement drafting, legal research, and paralegal services. Over time, The Virtual Office has...

  • Virtualization SME

    2 days ago

    Bengaluru, Karnataka, India PradeepIT Consulting Services Full time ₹ 10,000 - ₹ 50,000 per year

    JD for Virtualization SME Role:Citrix and VMware Virtualization: Proficiency in managing and optimizing Citrix and VMware virtualization environments.End-User Computing (EUC) Services:SCCM (System Centre Configuration Manager): Experience in deploying and managing software, updates, and configurations across devices.Intune: Familiarity with Microsoft Intune...

  • ServiceNow Virtual Assistant

    3 weeks ago

    Bengaluru, Karnataka, India, Karnataka Tata Consultancy Services Full time

    TCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and there’s nothing that can stop us from growing together.What we are looking forRole: Servicenow -VAExperience Range: 4 – 8 YearsLocation: Pan IndiaMust Have:Collaborate with cross-functional teams including analysts, UI/UX...

  • Sr. Engineer, Virtualization

    6 days ago

    Bengaluru, Karnataka, India Crowdstrike Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    CrowdStrike is in search of a Senior Engineer for our virtualization environment to support existing infrastructure and evaluate and build out a new hypervisor platform. The candidate will play an important role in the architecture and management of our production systems environments.What Youll Do:Support large-scale production deployments for on-prem...

  • Virtual Assistant Internship

    3 days ago

    Bengaluru, Karnataka, India Seamlessassist Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    About the InternshipWe are looking for a motivated and detail-oriented Virtual Assistant Intern who is eager to gain real-world experience in admin support, communication, project coordination, and digital tools. This internship is ideal for students who want to explore the fast-growing world of virtual support.You'll be assisting in daily operations,...

  • Academic Coordinator

    2 days ago

    Bengaluru, Karnataka, India I2global Virtual Learning Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Role & responsibilities -Academic coordinatorPreferred candidate profile - Preferred EdTech ExperienceJob Summary:We are seeking a highly organized, proactive, and student-focused Class Coordinator for our K12 department. The ideal candidate will be responsible for the seamless coordination of classes between tutors, students, and parents, ensuring smooth...

  • Vmware Virtualization

    6 days ago

    Bengaluru, Karnataka, India Talent Worx Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job Description:· years - 5 years of Experience in Vmware Virtualization. · Install, administer, and maintain virtualization environment.· Diagnose and correct issues, whether these be issues with correct operation or performance.· Monitor Virtualization environment  and elevate to L2 or L3 level.· Triage and solve user-submitted tickets, especially...

  • GMS (Greenlake Management Services) Virtualization L2

    4 days ago

    Bengaluru, Karnataka, India Talent Worx Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    The engineer will be part of a 24/7 Multivendor datacenter operations team and will be directly responsible for managing datacenter projects. Must possess Leadership qualities from Technical and inter-personal skills perspective. This individual will provide Multivendor Technical leadership and support to the Technology Teams by bringing together the...

  • UI/UX Designer

    2 days ago

    Bengaluru, Karnataka, India CLO Virtual Fashion Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    CLO Virtual Fashion is the creator of CLO and Marvelous Designer, the top 3D garment design programs used in fashion, film, and game development. With over two decades of research and development in accurate garment simulation, CLO Virtual Fashion's mission is to empower users at every step of the garment journey, from concept to design, manufacturing to...

  • Lead Virtualization Engineer

    6 days ago

    Bengaluru, Karnataka, India Solera Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Who We AreSolera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life's other most important assets: our homes and digital identities. Today, Solera processes over 300 million digital transactions...