Team Leader

1 week ago

Remote, India Gencue Technologies Full time ₹ 84,000 - ₹ 4,80,000 per year

Team Lead Role

Experience: 4 - 6 years.

Location: Fully Remote Work(Working from home)

Job Type: Full-time . Who can join IMMEDIATELY (Max 10 Days)

Shift: Night shift PST time zone

Objectives of this Role

  • Leadership skills: Ability to motivate, manage, track, and drive productivity of team members.
  • Team Lead experience: Track record of training, and leading a team successfully to achieve targets.
  • Troubleshooting skills: Ability to analyze, find root cause, design a solution, implement, and track progress
  • Develop, implement, and maintain quality assurance protocols
  • Grow the efficiency of existing organizational processes and procedures to enhance and sustain the organization's internal capacity
  • Actively pursue strategic and operational objectives

Daily and Monthly Responsibilities

  • Lead, motivate, and support a large team within a time-sensitive and demanding environment, including setup and implementation of career development plans for all direct reports and problem resolution
  • Manage timely data collection to update operations metrics to achieve productivity targets, improve efficiency, eliminate errors, and deliver excellent customer service
  • Track issues, conduct root cause analysis, develop resolution plan, implement, and track outcomes
  • Partner with cross-functional support teams in improving the proprietary tools, processes, and systems

Skills and Qualifications

  • Bachelor's degree
  • 3+ years' proven experience in an team lead position
  • Excellent ability to delegate responsibilities while maintaining organizational control of branch operations and customer service
  • Knowledge of general business software and aptitude to learn new applications; Strong proficiency in Microsoft Office (Word, Excel, Outlook)

Job Type: Full-time

Pay: ₹30, ₹40,000.00 per month

Experience:

  • total work: 3 years (Preferred)

Work Location: Remote

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