Customer Service Team Leader
1 day ago
Key Responsibilities:
- Lead, supervise, and support the telecalling team to achieve daily, weekly, and monthly targets.
- Monitor outbound and inbound calls to ensure quality, productivity, and customer satisfaction.
- Conduct regular training, coaching, and feedback sessions to enhance team performance.
- Make calls to prospective clients when necessary and assist the team during high volume periods.
- Track team performance through reports, dashboards, and call records.
- Maintain and update databases, call logs, and lead sheets.
- Motivate team members to maintain positive energy, professionalism, and consistent performance.
- Coordinate with management to develop calling scripts, strategies, and improvement plans.
- Handle escalations and ensure quick resolution of customer concerns.
- Ensure adherence to organizational policies and call standards.
Job Types: Full-time, Part-time
Pay: ₹13, ₹20,000.00 per month
Benefits:
- Paid time off
- Work from home
Work Location: Remote
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