Customer Service Team Leader

1 day ago


Remote, India kamzo Full time ₹ 1,30,000 - ₹ 2,00,000 per year

Key Responsibilities:

  • Lead, supervise, and support the telecalling team to achieve daily, weekly, and monthly targets.
  • Monitor outbound and inbound calls to ensure quality, productivity, and customer satisfaction.
  • Conduct regular training, coaching, and feedback sessions to enhance team performance.
  • Make calls to prospective clients when necessary and assist the team during high volume periods.
  • Track team performance through reports, dashboards, and call records.
  • Maintain and update databases, call logs, and lead sheets.
  • Motivate team members to maintain positive energy, professionalism, and consistent performance.
  • Coordinate with management to develop calling scripts, strategies, and improvement plans.
  • Handle escalations and ensure quick resolution of customer concerns.
  • Ensure adherence to organizational policies and call standards.

Job Types: Full-time, Part-time

Pay: ₹13, ₹20,000.00 per month

Benefits:

  • Paid time off
  • Work from home

Work Location: Remote



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