Lead Functional Consultant, Admin Services

2 weeks ago

Pune, Maharashtra, India Icertis Full time ₹ 1,04,000 - ₹ 1,30,878 per year

About the role:

The admin services team is a specialized team within Icertis, for providing short implementation and/or configuration enhancement services to Icertis ICI customers. The team is responsible for delivering support services beyond L3 support which involves functional solutions and configurations on the ICI platform.

Responsibilities

  • Understand how the ICI product works and how it is used by customers.
  • Work closely with the customers (Global Customer Base) to answer questions about features and capabilities of our product, Interact with customers on/off-site to work on new product enhancements and configuration changes, implement new changes by using functional skills on customer environments.
  • Provide consultation on product features, review customer implementation and enhance the customer system for a better user experience.
  • Develop knowledgebase articles/training materials for both customer and internal staff to help them to become self-sufficient.
  • Provide technical & functional expertise, guidance, mentorship to team members.
  • Follow and contribute to defined CRM processes to manage customer requests efficiently.
  • Role may involve travel to customer locations.

Qualifications

  • 8 + years previous experience in an Application Support/Functional Consultant role.
  • Should have completed one full/partial implementation cycle on functional requirement from discovery to delivery of the requirement.
  • Willingness to work in rotational shifts.
  • Excellent communication and customer handling skills.
  • Exposure to Windows Azure and Cloud Computing will be an added advantage.
  • Deep understanding of customer support processes and tools. Ability to follow defined processes.
  • The ability to coordinate, follow up, follow through and drive issues to closure proactively.
  • The ability to be a good listener, and to understand customer requirements. Ability to provide innovative workarounds or design a solution to fix customers requirements.

  • Power BI Admin

    2 weeks ago

    Pune, Maharashtra, India Admin Looks Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Urgently looking for the Remote Power BI AdminExperience:6+ years of experience in Power BI administration, management, and support.Strong background in BI environments, with hands-on experience in Power BI Service and Power BI Report Server.Familiarity with data integration, data modeling, and ETL processes as they pertain to Power BI.Technical...

  • Technical/Functional Consultant

    1 week ago

    Pune, Maharashtra, India Aparajita Consultancy services Full time

    Role : Oracle Cloud Technical and Functional ConsultantLocation : Pune, IndiaJob Summary :We are looking for a versatile Oracle Cloud Consultant to join our dynamic team in Pune. The successful candidate will have a solid understanding of both the technical and functional aspects of Oracle Cloud applications (SaaS/PaaS). This role involves working on...

  • Techno functional consultant

    2 weeks ago

    Pune, Maharashtra, India Bhagat Hr Services Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Lead or support the implementation of Epicor ERP modules according to business requirements. Should have work experience on all the modules like Sales management, job management, production management, maintenance, service, quality, finance etc. Required Candidate profileProven experience 4-8 years as an Epicor ERP Consultant or similar role, with hands-on...

  • Lead Functional Consultant

    2 weeks ago

    Pune, Maharashtra, India CloudMoyo Full time ₹ 15,00,000 - ₹ 20,00,000 per year

    Company DescriptionCloudMoyo is an award-winning and data-driven engineering firm with deep expertise in analytics, application development, digital strategies and generative AI solutions. Our goal is to envision and develop solutions that reinvigorate businesses and build their best futures by propelling digital transformation with resilience. We work...

  • Functional Consultant Lead

    2 weeks ago

    Pune, Maharashtra, India Talent et au-dela Full time

    Functional Consultant Lead – Oracle EBS – RMB (Location : Pune / Mumbai / Gurgaon / Noida)This is a hybrid role that has a requirement of working at least three days a week in the office. Act as Subject Matter Expert on Oracle EBS (SME) Financials (GL, AP, AR, FA, CM, SLA) and Revenue Management and Billing (ORMB) modules Possess hands-on experience...

  • Functional Consultant- Admin/ Support

    2 weeks ago

    Pune, Maharashtra, India CloudMoyo Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Company DescriptionCloudMoyo is an award-winning and data-driven engineering firm with deep expertise in analytics, application development, digital strategies and generative AI solutions. Our goal is to envision and develop solutions that reinvigorate businesses and build their best futures by propelling digital transformation with resilience. We work...

  • Lead Functional Consultant

    1 week ago

    Pune, Maharashtra, India Icertis Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    ResponsibilitiesUnderstand how the ICI product works and how it is used by customers.Work closely with the customers (Global Customer Base) to answer questions about features and capabilities of our product, Interact with customers on/off-site to work on new product enhancements and configuration changes, implement new changes by using functional skills on...

  • JDA Technical/Functional Consultant

    1 week ago

    Pune, Maharashtra, India Aparajita Consultancy services Full time

    Role : JDA (Blue Yonder) Technical and Functional ConsultantLocation : Pune, IndiaJob Summary : We are seeking a highly skilled and experienced JDA (now Blue Yonder) Consultant to join our team in Pune. This role requires a blend of technical expertise and functional understanding of JDA/Blue Yonder supply chain planning and execution solutions. The ideal...

  • Functional Consultant

    4 weeks ago

    Pune, Maharashtra, India Birlasoft Full time

    Role : Infor LN–Functional Consultant-Finance Well versed with Infor LN Cloud suite - Automotive (Infor CSA) or with Infor LN 10.6 and above, ( AND Additionally, BaaN IV C4 is preferred) Detailed Description: 1. Ability to architect solutions by mapping common customer business problems to Infor LN Product. 2. Gap analysis, Create of Functional...

  • Functional Consultant

    2 weeks ago

    Pune, Maharashtra, India Birlasoft Full time

    Role : Infor LN–Functional Consultant-FinanceWell versed with Infor LN Cloud suite - Automotive (Infor CSA) or with Infor LN 10.6 and above,[ AND Additionally, BaaN IV C4 is preferred]Detailed Description:1. Ability to architect solutions by mapping common customer business problems to Infor LN Product.2. Gap analysis, Create of Functional Specifications,...