CRM L2 Support Engineer"

4 days ago

HITEC City Hyderabad Telangana, India WillWareTechnologies Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Role: CRM L2 Support Engineer

Company Name: WillWare Technologies

Work Mode: Hybrid/Full-time

Experience: 4 + Years

Job Summary: 4-6 years experienced profiles with experience in Ecommerce domain and the technical knowledge listed below for L2 support. Good communication and customer handling skills mandatory.Technical skills:

  • Good experience in SQL database
  • Knowledge of Loyalty application
  • Exposure to GCP, Azure cloud services.
  • Experience in handling API related issues, calling API using Postman or similar tools.
  • Knowledge integration with SFCC, SFMC would be needed.
  • Experience Ecommerce platforms, domain

Incident Management:

  • 2-3 years exposure in application support / Sustain.
  • Knowledge on ITIL process.
  • Respond to and resolve support tickets within agreed-upon service level agreements
  • (SLAs).
  • Document and track incidents, providing timely updates to stakeholders on the
  • resolution progress.
  • Conduct root cause analysis for recurring issues to prevent future occurrences.

Job Type: Full-time

Work Location: In person

  • CRM L2 Support Engineer"

    3 weeks ago

    Radisson Hyderabad Hitec City, India WillWareTechnologies Full time

    Role: CRM L2 Support EngineerCompany Name: WillWare TechnologiesWork Mode: Hybrid/Full-timeExperience: 4 + YearsJob Summary: 4-6 years experienced profiles with experience in Ecommerce domain and the technical knowledge listed below for L2 support. Good communication and customer handling skills mandatory.Technical skills: Good experience in SQL database...

  • L2 Support Engineer

    1 week ago

    Hyderabad, Telangana, India QLOTECH Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Role : Mac L2 Support Engineer with JAMFLocation : HiTec City, Hyderabad (On-site, 5 days a week)Experience : 5 YearsImmediate Joiners Preferred Job Overview :We are looking for a skilled Mac L2 Support Engineer with strong expertise in macOS administration and JAMF to provide technical support, device management, and troubleshooting for enterprise...

  • US Sales Support – CRM

    1 week ago

    HITEC City, Hyderabad, Telangana, India Warrous Pvt Ltd Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Title: US Sales Support – CRM & Digital MarketingExperience: 3+ YearsOpenings: 2Shift: Night Shift (US Hours)Preferred Industry Background: Automotive / Power SportsLocation: Raidurg, HyderabadAbout the RoleWe are looking for Sales Support Specialists to join our US sales team. The role involves CRM management, sales reporting, and digital marketing...

  • CRM Support Engineer

    2 days ago

    Hyderabad, Telangana, India Innova ESI Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Role: CRM Support EngineerExperience: 5+ YearsLocation: Hyderabad / GurugramNotice: Immediate Joiners OnlyJob Summary:4-6 years experienced profiles with experience in Ecom domain and the technical knowledge listed below for L2 support.Good communication and customer handling skills mandatory.Collaboration:Work closely with internal teams, business...

  • L2/L3 Support Engineer

    2 weeks ago

    Hyderabad, India Health Catalyst Full time

    Job Summary:We are seeking experienced L2/L3 Support Engineers to join our technical support team. The L2/L3 Support Engineer will be responsible for providing second and third-level technical support to our customers, resolving complex technical issues, and collaborating with other teams to deliver exceptional customer service. The successful candidate will...

  • Us Sales Support

    7 days ago

    HITEC City, Hyderabad, Telangana, India Warrous Private Ltd. Full time

    **Job Title**: US Sales Support - CRM & Digital Marketing **Experience**: 3+ Years **Openings**: 2 **Shift**: Night Shift (US Hours) **Preferred Industry Background**: Automotive / Power Sports **Location**:Raidurg, Hyderabad **About the Role** **Key Responsibilities** - Manage CRM system - update leads, track sales pipeline, and generate reports. -...

  • L2/l3 support engineer

    2 weeks ago

    Hyderabad, India Health Catalyst Full time

    Job Summary: We are seeking experienced L2/L3 Support Engineers to join our technical support team. The L2/L3 Support Engineer will be responsible for providing second and third-level technical support to our customers, resolving complex technical issues, and collaborating with other teams to deliver exceptional customer service. The successful candidate...

  • L2/L3 Support Engineer

    3 weeks ago

    Hyderabad, India Health Catalyst Full time

    Job Summary: We are seeking experienced L2/L3 Support Engineers to join our technical support team. The L2/L3 Support Engineer will be responsible for providing second and third-level technical support to our customers, resolving complex technical issues, and collaborating with other teams to deliver exceptional customer service. The successful candidate...

  • L2/L3 Support Engineer

    2 weeks ago

    Hyderabad, India Health Catalyst Full time

    Job Summary:We are seeking experienced L2/L3 Support Engineers to join our technical support team. The L2/L3 Support Engineer will be responsible for providing second and third-level technical support to our customers, resolving complex technical issues, and collaborating with other teams to deliver exceptional customer service. The successful candidate will...

  • L2/L3 Support Engineer

    3 weeks ago

    Hyderabad, India Health Catalyst Full time

    Job Summary: We are seeking experienced L2/L3 Support Engineers to join our technical support team. The L2/L3 Support Engineer will be responsible for providing second and third-level technical support to our customers, resolving complex technical issues, and collaborating with other teams to deliver exceptional customer service. The successful candidate...