Escalation Specialist
1 day ago
We are looking for a dynamic and detail-oriented Post-Sales Support Executive to join our team. This role involves handling various customer service operations after the policy is issued invoicing, including endorsements, claims coordination across all products - Motor/Medical/General and customer communications across multiple platforms.
Duties and responsibilities
Responsibility:
Handle customer requests related to policy endorsements, cancellations, and claim support
Work closely with the UW/Sales/Finance team for coordination and documentation of policy-related transactions and invoicing.
Coordinate with insurance companies, TPAs, and internal teams to ensure timely resolution of queries
Maintain high standards of customer satisfaction by providing timely and professional responses.
Adhere to process timelines and escalation protocols.
Shift Timing:
- Duties will fall in between 09:30AM to 10:00 PM (9 Hours work shift in between)
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