Escalation Specialist

1 day ago


Cochin, Kerala, India Htic Global Full time

We are looking for a dynamic and detail-oriented Post-Sales Support Executive to join our team. This role involves handling various customer service operations after the policy is issued invoicing, including endorsements, claims coordination across all products - Motor/Medical/General and customer communications across multiple platforms.

Duties and responsibilities

Responsibility:

  • Handle customer requests related to policy endorsements, cancellations, and claim support

  • Work closely with the UW/Sales/Finance team for coordination and documentation of policy-related transactions and invoicing.

  • Coordinate with insurance companies, TPAs, and internal teams to ensure timely resolution of queries

  • Maintain high standards of customer satisfaction by providing timely and professional responses.

  • Adhere to process timelines and escalation protocols.

Shift Timing:

  • Duties will fall in between 09:30AM to 10:00 PM (9 Hours work shift in between)


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