Fraud Investigator

3 days ago

Mumbai, Maharashtra, India Teleperformance (TP) Full time

Fraud Investigator Job DescriptionThe Fraud Investigator role provides vital intervention and response to customers who are experiencing potential active fraud attempts on their funds across two main channels:Authorised card payment fraudAuthorised faster payment fraudOur Mission in the Financial Crime & Fraud Collective is to earn and keep our customers trust, support Client's safe growth, and contribute to building a safer society. Fraud Investigators are crucial to the success of this mission.You'll play a key role by:Fraud Investigators within our Prevent pillar work within unregulated but critical deadlines.Key responsibilities include:Gathering evidence from flagged transaction dataUse of values to investigate the nature of suspicious transactions with empathy and attention to detail over messages.Use of Client's values to reassure and support customers through the process of identifying active fraudIndependently make decisions on cases and release or block flagged transactionsCollaboratively make decisions on cases and release or block flagged transactionsTriaging casesReviewing limit increase requests from customersSubmitting accounts for closure where first party concerns are held following investigation (in line with relevant guidance)Safeguarding compromised accounts and taking appropriate remedial action to ensure customers can resume safe usage of their accountProviding advice and support to victims of fraud on how they can protect themselves in the futureCompleting any post-investigation activity as requiredShifts & Week Offs:9 Hours x 5 days a week - Rotational Shifts with 2 week offsOther Skills :Strong verbal and written English communicationMinimum of 6 months of experience working in Fraud Monitoring or AMLKnowledge of Compliance : Transaction Monitoring, Fraud or AMLStrong interpersonal, analytical, and communication (verbal and written) skills in English to speak to internal stakeholders and customersExperience working with Google Sheet, Google Doc, Excel, WordFlexible and adaptable to the evolving needs of a high-growth and fast paced organization environmentReady to support in 24*7 environmentOrganized with a High level of attention to detailTyping speed: >=25 wpm with accuracy of 85%EducationGraduate/High School (UG)

  • Fraud Investigator

    3 days ago

    Mumbai, Maharashtra, India Tata Consultancy Services Full time

    Role Title: Associate/ Senior Process Associate (Operations)Experience required:1 - 3 years of relevant work experience in an International BPS Operations.Experience in Cards dispute management operations.ChargebacksFraud/ Non-fraud Dispute Management (Credit/ Debit cards)Visa/ Mastercard etcGraduate/ Postgraduate in any discipline.Good verbal and written...

  • Fraud Investigator Specilaist

    2 days ago

    Mumbai, Maharashtra, India Tata Consultancy Services (TCS) Full time

    Role Title: Associate/ Senior Process Associate (Operations)Location: MumbaiExperience required:1 – 8 years of relevant work experience in an International BPS Operations.Experience in Cards dispute management operations.ChargebacksFraud/ Non-fraud Dispute Management (Credit/ Debit cards)Visa/ Mastercard etcGraduate/ Postgraduate in any discipline.Good...

  • Fraud Analyst

    2 days ago

    Mumbai, Maharashtra, India Tata Consultancy Services Full time

    Role Title:Associate/ Senior Process Associate (Operations)Location:MumbaiExperience required:1 – 3 years of relevant work experience in an International BPS Operations.Experience in Cards dispute management operations.ChargebacksFraud/ Non-fraud Dispute Management (Credit/ Debit cards)Visa/ Mastercard etcGraduate/ Postgraduate in any discipline.Good...

  • Lead - Investigations

    2 weeks ago

    Mumbai, Maharashtra, India Poonawalla Fincorp Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    The Lead-Investigation will investigate and prepare investigation report for all the cases received for investigation within the organization, focusing on fraud prevention, compliance and risk management. The incumbent will be responsible for fostering a culture of compliance and ethical conduct. The role will be pivotal in safeguarding the organization...

  • Fraud Control Specialist

    3 days ago

    Mumbai, Maharashtra, India Auxilo Finserve Full time

    2078NAMumbai - Corporate Office14-Nov-2025Job DescriptionFraud Control & Investigations: Conduct verification checks, detect/document frauds, perform root-cause analysis, prepare investigation/closure reports, and support disciplinary actions. Regulatory & Compliance: Ensure KYC/AML compliance, FIU-IND reporting (STR/SAR, CTR, NTR), support...

  • Fraud Analyst

    2 hours ago

    Mumbai, Maharashtra, India, Maharashtra Tata Consultancy Services Full time

    Role Title: Associate/ Senior Process Associate (Operations)Location: MumbaiExperience required:1 – 3 years of relevant work experience in an International BPS Operations.Experience in Cards dispute management operations.ChargebacksFraud/ Non-fraud Dispute Management (Credit/ Debit cards)Visa/ Mastercard etcGraduate/ Postgraduate in any discipline.Good...

  • Lead - Investigations

    2 weeks ago

    Mumbai, Maharashtra, India, Maharashtra Poonawalla Fincorp Full time

    The Lead-Investigation will investigate and prepare investigation report for all the cases received for investigation within the organization, focusing on fraud prevention, compliance and risk management. The incumbent will be responsible for fostering a culture of compliance and ethical conduct. The role will be pivotal in safeguarding the organization...

  • Senior Manager Fraud Control Unit

    2 weeks ago

    Mumbai, Maharashtra, India, Maharashtra IndiaFirst Life Full time

    Fraud Control and Sales Compliance•Drive implementation of Anti-Fraud policy of the Company•Identify potentially fraudulent sales compliance cases at pre-defined intervals from various sources.•Devise mechanisms to proactively identify suspicious transactions/ activity including developing exception reports, automating routine tasks etc.•Investigate...

  • Security & Fraud Prevention Case Manager

    24 hours ago

    Mumbai, Maharashtra, India Interactive Brokers Full time

    Company OverviewInteractive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting-edge technology and client commitment.IBKR affiliates provide global electronic...

  • Lead Investigations

    5 days ago

    Mumbai, Maharashtra, India Nayara Energy Full time

    DescriptionAbout Nayara EnergyNayara Energy is a new-age downstream energy and petrochemicals company with a formidable presence spanning across the entire hydrocarbon value chain, from Refining to Retail. Nayara Energy operates in India for India driven by a relentless commitment to fuel the nation's energy aspirations. At the heart of our operations lies...