Team Lead

1 week ago


Coimbatore, Tamil Nadu, India Golden Opportunities Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Responsibilities

* Manage a team of non-voice US Healthcare process agents to ensure efficient handling of international emails and chats.

* Monitor KPIs, SLAs, shrinkage, and attrition rates to identify areas for improvement.

* Develop and implement strategies to reduce shrinkage and attrition while maintaining high-quality service levels.

* Collaborate with other teams to resolve complex customer issues.

Job Requirements

* 4-8 years of experience in BPO non-voice processes or similar industries.

* Strong knowledge of email support, chat support, international non-voice processes, KPIs, SLAs, shrinkage, attrition management.


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