
Quality Team Lead
15 hours ago
Responsibilities
* Lead a team of quality professionals to ensure compliance with 7QC, root cause analysis, and quality audit standards in US Healthcare process.
* Conduct regular quality checks and non-voice quality audits to identify areas for improvement.
* Develop and implement effective quality control processes for BPO non-voice services.
* Collaborate with cross-functional teams to resolve quality issues and improve overall service delivery.
Job Requirements
* 4-8 years of experience in Quality Assurance or related field.
* Strong knowledge of 7QC, root cause analysis, quality tools, and quality control principles.
* Experience in leading a team or managing projects related to Quality Assurance.
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