Quality Team Lead

15 hours ago


Coimbatore, Tamil Nadu, India Golden Opportunities Full time ₹ 1,50,000 - ₹ 28,00,000 per year

Responsibilities

* Lead a team of quality professionals to ensure compliance with 7QC, root cause analysis, and quality audit standards in US Healthcare process.

* Conduct regular quality checks and non-voice quality audits to identify areas for improvement.

* Develop and implement effective quality control processes for BPO non-voice services.

* Collaborate with cross-functional teams to resolve quality issues and improve overall service delivery.

Job Requirements

* 4-8 years of experience in Quality Assurance or related field.

* Strong knowledge of 7QC, root cause analysis, quality tools, and quality control principles.

* Experience in leading a team or managing projects related to Quality Assurance.


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