Banker-Customer Experience

2 days ago

Ahmedabad, Gujarat, India b-3044-47a7-a621-0e0120a896a4 Full time ₹ 5,24,000 - ₹ 23,52,000 per year

Job Requirements
About the Role

The
Banker – Customer Experience
is a front-line position within the
Retail Banking
division, responsible for delivering exceptional customer service and building strong client relationships. The role focuses on engaging customers efficiently and cost-effectively to become their preferred banking partner. The incumbent will manage customer portfolios, drive business growth through cross-selling, ensure operational excellence, and maintain compliance with regulatory standards. This role is crucial for driving customer satisfaction and enhancing branch-wide performance.

Key Responsibilities

Primary Responsibilities

  • Engage daily with customers to drive growth inCurrent Accounts (CA),Savings Accounts (SA), andTerm Deposits (TD), along with cross-selling of assets, wealth products, Retail Trade Forex and credit cards
  • Achieve business targets as defined in the performance scorecard.
  • Provide need-based product solutions by aligning customer requirements with business offerings.
  • Assess customer potential and increase product penetration per relationship.
  • Generate referrals and additional business from existing customers.
  • Ensure prompt and customer-focused resolution of queries and complaints.
  • Adhere to banking regulations and internal policies related toAnti-Money Laundering (AML),Know Your Customer (KYC), andData & Information Security.
  • Assist in the closure of audit observations and ensure compliance.

Secondary Responsibilities

  • Conduct internal audits and ensure compliance with all regulatory and organizational guidelines.
  • Deliver best-in-class customer service to strengthen customer loyalty and retention.

What We Are Looking For

Education

  • Graduate in any discipline.
  • Postgraduate qualification (MBA) preferred.

Experience

  • 1 to 4 years of relevant experience in banking or allied sectors.

Skills and Attributes

  • Strong customer engagement and relationship management skills.
  • Ability to understand and match customer needs with appropriate banking solutions.
  • Excellent communication and problem-solving abilities.
  • High level of integrity and adherence to compliance standards.
  • Proficiency in cross-selling and portfolio management.
  • Awareness of banking regulations and operational procedures.
  • Fluent in English with strong business communication skills and problem-solving abilities.

  • Personal Banker

    1 week ago

    Ahmedabad, Gujarat, India Discoveries Quintessential Full time ₹ 1,20,000 - ₹ 1,80,000 per year

    We're Hiring: Field Sales Officer – BankingJob Title: Field Sales Officer – BankingLocation: Pan IndiaDepartment: Branch BankingExperience: 1–2 years in field sales (banking/insurance sales preferred) Requirements Graduation in any field preferred Excellent communication, negotiation, and customer service skills Local candidates preferred Must be open...

  • Customer Experience Associate

    2 weeks ago

    Ahmedabad, Gujarat, India Weekday Full time ₹ 2,00,000 - ₹ 3,00,000

    This role is for one of our clientsIndustry: LibrariesSeniority level: Entry levelMin Experience: 0 yearsLocation: AhmedabadJobType: full-time ₹2,00,000 - ₹3,00,000 a year We're looking for an energetic and empathetic Customer Experience Associate to be the voice of our customers and ensure every interaction they have with us is seamless, positive, and...

  • Customer Experience Executive

    2 days ago

    Ahmedabad, Gujarat, India Jobs for Humanity Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    Company Description Greetings from Saira JobsWe are currently recruiting for a 'Customer experience Executive' on behalf of our partner. Explore the opportunity below and apply today if you meet the qualifications Job Description Customer Experience Executive – Welcome Desk (Retail Branch Banking)Location: Ahmedabad | Role Type: Individual ContributorWe...

  • Customer Experience Associate

    2 weeks ago

    Ahmedabad, Gujarat, India Wogom Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    About Brandverse:Brandverse, part of World Digital Ventures, is the brand-building and distribution arm that focuses on product development, D2C, retail, and marketplace expansion. At Brandverse, customer satisfaction is central to our mission — every interaction reflects our commitment to quality, transparency, and care.We're seeking engineering and...

  • Customer Experience Manager

    2 weeks ago

    Ahmedabad, Gujarat, India Chinmay Finlease Limited Full time ₹ 3,60,000 - ₹ 4,20,000 per year

    Department: Digital MarketingLocation: On Site – Shilaj, AhmedabadEmployment Type: Full-TimeAbout Us:Chinmay Finlease Limited is a leading financial services company focused on providing seamless digital solutions to customers across India. We are expanding our team to strengthen our digital presence, app reputation, and customer engagement.Key...

  • Executive - Customer Experience

    2 weeks ago

    Ahmedabad, Gujarat, India A.P. Moller - Maersk Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.At Maersk, we believe in the power of diversity, collaboration, and continuous learning...

  • Executive - Customer Experience

    2 weeks ago

    Ahmedabad, Gujarat, India MAERSK Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Throughinnovation and transformation we are redefining the boundaries of possibility, continuously setting newstandards for efficiency, sustainability, and excellence.At Maersk, we believe in the power of diversity, collaboration, and continuous learning and...

  • Intern- Customer Engagement and Experience

    2 days ago

    Ahmedabad, Gujarat, India Smytten Full time ₹ 2,00,000 - ₹ 2,50,000 per year

    Who Are We Looking For?Someone who lives and breathes a people-first approach You'll be the face of our organization, the go-to person for our customers' needs. Ready to step up?What You Bring to the Table:Top-notch communication skills – you could charm a roomFluent in EnglishA problem-solver who sees solutions where others see obstacles.Patience of a...

  • Company Secretary

    4 days ago

    Ahmedabad, Gujarat, India ReWork Full time ₹ 10,00,000 - ₹ 18,00,000 per year

    About the RoleWe are looking for a qualified and experienced Company Secretary to join our organization. The role involves ensuring statutory compliance, corporate governance, and effective coordination with stakeholders. The candidate will also play a key role in documentation and compliance related to Pre and Post IPO process.Key ResponsibilitiesEnsure...

  • Research Associate

    2 weeks ago

    Ahmedabad, Gujarat, India Equirus Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Job Description:About EquirusEquirus is a leading mid‐market investment bank with strong practices around M&A, PE, Capital Markets, Institutional Equities, Wealth Management, Insurance Broking, Family office, NBFC and Portfolio Management Services.We pride ourselves in being a trusted Investment bank servicing customer with best results in advisory in...