Executive

2 weeks ago


Gurgaon, Haryana, India Mobikwik Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Role & responsibilities

  • Perform real-time customer identification via reviewing KYC documents on Video calls.
  • Demonstrate the highest standards of customer service while ensuring that customers are comfortable through the verification process.
  • Prevent and decline unauthorized, fraudulent, and impersonation attempts.
  • Adhere to SOPs and Service quality standards.
  • Identify and Report process improvement suggestions.
  • Non-Tech Graduate Freshers with good communication/Writing skills
  • Tech Graduates with blended process customer service experience of 12 months and above
  • Undergraduates with a minimum of 18 months of experience with good communication/ writing skills.
  • Mandatory Languages - English and Hindi
  • Executive should be flexible to work in 6 working days.
  • Flexible to work with rotational shifts and rotation week offs.
  • Customer Service experience in voice / VKYC

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