Customer Relationship Manager

2 days ago


Perungudi, Tamil Nadu, India Ticknetwork pvt Ltd Full time ₹ 24,00,000 - ₹ 48,00,000 per year

Job Title: CRM Executive

Year Of Experience: 2-5 Year

Salary: 30K CTC

Gender : Male

Industry: Manufacturing

Job Summary:

The CRM Executive will be responsible for managing customer relationships, maintaining the customer database, ensuring timely communication, and supporting the sales team to enhance customer satisfaction and retention.

Key Responsibilities:

  • Maintain and update customer information in the CRM system.
  • Handle customer inquiries, follow-ups, and service requests.
  • Coordinate with sales, production, and logistics teams to ensure on-time delivery and support.
  • Prepare customer reports, feedback summaries, and performance data.
  • Assist in customer engagement and retention activities.
  • Monitor and track customer satisfaction levels.
  • Support the sales team with CRM tools and analytics.

Requirements:

  • Bachelor's degree in Business Administration, Marketing, or related field.
  • 2 –3 years of experience in CRM or customer service, preferably in the manufacturing sector.
  • Good communication and coordination skills.
  • Basic knowledge of CRM software (e.g., Salesforce, Zoho, or similar).
  • Proficiency in MS Office (Excel, Word, PowerPoint).

Job Types: Full-time, Permanent

Pay: ₹20, ₹30,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund


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