Customer Relationship Manager
2 days ago
Job Title: CRM Executive
Year Of Experience: 2-5 Year
Salary: 30K CTC
Gender : Male
Industry: Manufacturing
Job Summary:
The CRM Executive will be responsible for managing customer relationships, maintaining the customer database, ensuring timely communication, and supporting the sales team to enhance customer satisfaction and retention.
Key Responsibilities:
- Maintain and update customer information in the CRM system.
- Handle customer inquiries, follow-ups, and service requests.
- Coordinate with sales, production, and logistics teams to ensure on-time delivery and support.
- Prepare customer reports, feedback summaries, and performance data.
- Assist in customer engagement and retention activities.
- Monitor and track customer satisfaction levels.
- Support the sales team with CRM tools and analytics.
Requirements:
- Bachelor's degree in Business Administration, Marketing, or related field.
- 2 –3 years of experience in CRM or customer service, preferably in the manufacturing sector.
- Good communication and coordination skills.
- Basic knowledge of CRM software (e.g., Salesforce, Zoho, or similar).
- Proficiency in MS Office (Excel, Word, PowerPoint).
Job Types: Full-time, Permanent
Pay: ₹20, ₹30,000.00 per month
Benefits:
- Health insurance
- Provident Fund
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