Aviation Technical Records Analyst

Job Type

Full-time

Description
Why We Need You – The Mission
Veryon is a leading software and technology company that exists to enable aviation teams around the world to improve efficiency and safety. Our products maximize uptime for aircraft maintenance teams through our customer driven innovation and world class customer service.

Veryon has more than 7,500 customers in 137 countries, we service general and business aviation, military/defense, commercial aviation, and OEM industries. Our core values drive us, in business, internally, and in our everyday lives.

We are seeking a detail-oriented and motivated Aviation Technical Records Analyst (ATRA) to support the accuracy, completeness, and timeliness of all aircraft, engine, and component records.

The ideal candidate excels in a fast-paced, high-volume environment and is committed to maintaining high standards of data integrity. They are deadline-driven, highly organized, and able to effectively prioritize tasks based on urgency and date received to meet internal and external expectations.

Success in this role requires a strong attention to detail, the ability to work independently, and a proactive mindset. While precision is essential, the ideal candidate also understands the importance of working efficiently—balancing accuracy with timeliness to ensure all records are processed quickly and correctly.

This is a vital position within the Technical Records team, supporting both compliance and customer satisfaction through meticulous documentation and effective case management.

What You'll Accomplish - Your Performance Objectives
Objective #1
In your first thirty days, you will develop a deep understanding of Veryon Tracking – the systems, departments, and customer objectives. You will be responsible for accurately completing a minimum of 60 case updates related to aircraft documentation and maintenance records.

• Learn and demonstrate proficiency in utilizing Veryon Tracking in updating aircraft technical records
• Accurately process Tier 3–Tier 5 maintenance records, ensuring completeness and compliance with internal standards.
• Develop a strong understanding of the department's overall goals and how technical records support broader organizational objectives.
• Verify and record all component removals and replacements in the maintenance management system, ensuring accuracy in part numbers, serial numbers, and time-tracking data.
• Ensure all recorded aircraft maintenance is accurately and promptly entered into the maintenance management system.
• Validate flight logs by reviewing and confirming the accuracy of all recorded times, updating systems as needed.

Objective #2
In your first ninety days, successfully maintain the day-to-day operation of the department. Successfully update 85+ cases monthly while maintaining accuracy above 95%.

• Serve as a key resource for Support personnel, assisting in the resolution of record-keeping challenges.
• Ensure that all aircraft maintenance records are accurately entered into the maintenance tracking system, achieving at least 95% accuracy.
• Collaborate regularly with cross-functional teams to clarify record-keeping requirements and support audit preparation.
• Maintain the company's reputation for world-class customer support by ensuring timely processing of Tier cases.

Objective #3
In your first six months, increase productivity and knowledge within the team while closely working with QA department. Successfully update 120+ cases monthly while still maintaining accuracy

• Manage a personal workload independently, prioritizing tasks to meet deadlines without sacrificing accuracy.
• Lead small projects or initiatives aimed at enhancing record-keeping processes or system utilization.
• Mentor newer team members by sharing knowledge and best practices.
• Continue building collaborative relationships across departments to support seamless operations.
• Demonstrate consistent adherence to company policies and regulatory compliance standards.

Requirements
Who We're Looking For - The Personal Competencies That Matter
This individual should be solutions-driven and be comfortable identifying problems and solving them with urgency. This individual should have a proven ability to learn quickly in a fast-paced, high-volume environment.

• Adopt a data-driven approach to make decisions, analyze issues and develop solutions
• Minimum two (2) years of aircraft records experience: i.e. administrative experience with maintaining aviation maintenance records, such as Production Control, Quality Assurance, or any other comparable position

Detail-Oriented
: The ATRA is responsible for monitoring and applying maintenance updates to operator-submitted cases. This role demands a high level of accuracy, focus, and the ability to retain detailed information. The ideal candidate demonstrates a strong commitment to precision and consistently ensures that each task is completed thoroughly and efficiently. They take pride in delivering high-quality work while managing multiple priorities

Time Management
: Maintaining and organizing an individual queue is a core responsibility. The ATRA must excel at scheduling, prioritizing, and updating records to ensure all assigned cases are moved into a "needs review" state before the end of each day. Exceptional time management skills are essential to meet deadlines consistently without compromising accuracy or quality.

Interpersonal Skills
: Success in this role requires analytical thinking, attention to detail, and a collaborative mindset. The ATRA should thrive in a fast-paced environment and have a track record of delivering high-level customer support. A strong sense of ownership, accountability, and urgency is crucial, along with the ability to work effectively as part of a team.

Communication
: Clear and professional communication is essential to maintaining a productive and positive work environment. The ATRA is expected to communicate confidently and respectfully in all interactions—both written and verbal. Whether corresponding internally or with external customers, messages should be concise, courteous, and aligned with the company's standard of excellence.

How We Work - Our Core Values
Fueled By Customers:
We work hard so our customers can get more uptime. A customer-centered approach is on the forefront of our minds. We're big on transparent communication with our customers, and we celebrate their wins internally because we love the positive impact we're making on their lives.

Win Together:
We focus on the "we" and not the "me". Collaboration is key, we value diverse backgrounds and skill sets. Our mission is to win as a team, we think everyone plays an integral part in our success.

Make it Happen
: When we make a commitment, we get it done. We take a proactive approach, we commit, we adapt to evolving landscapes and problems, we tackle problems at every difficulty level.

Innovate to Elevate:
We set the standard in aviation by embracing and advancing cutting edge technology. We take a fail-forward approach using everything as a learning experience. We encourage creativity and experimentation within our teams. This helps us set the bar high and provide world class expertise in aviation.