Online Order Processing

7 days ago

Agra, Uttar Pradesh, India Oswaal Books Full time

Order Management:

  • Process and verify online orders received through various platforms (e.g., company website, e-commerce partners).
  • Ensure order details, including quantities, shipping addresses, and payment statuses, are accurate.

Inventory Coordination:

  • Collaborate with the inventory team to check stock availability and maintain accurate records.
  • Update inventory levels on online platforms as required.

Shipping and Fulfillment:

  • Coordinate with logistics partners for timely dispatch and delivery of orders.
  • Track shipments and resolve any delivery issues promptly.

Customer Support:

  • Respond to customer queries related to orders, payments, and delivery via email, chat, or phone.
  • Address complaints or concerns, ensuring a positive resolution.

Data Maintenance:

  • Maintain accurate records of order processing, returns, and refunds.
  • Generate regular reports on order trends, fulfillment performance, and customer feedback.

Platform Management:

  • Ensure product listings, descriptions, and pricing are up-to-date on all online platforms.
  • Monitor online reviews and ratings, taking necessary actions to address issues.

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