Customer Service Representative

1 day ago

Gurgaon, Haryana, India Quampetence Business solutions Full time

Company Overview

Quampetence Business Solutions Pvt Ltd, headquartered in Gurgaon, is a prominent force in the Business Process Outsourcing (BPO) industry, known for technological innovation. With employees, the company specializes in omnichannel capabilities, conversational AI, automation, advanced analytics, and more to enhance the customer experience. Explore more at

Job Overview

We are seeking a dynamic Customer Service Representative for a full-time junior position at Quampetence Business Solutions Pvt Ltd. The ideal candidate will have 1 to 3 years of relevant experience and demonstrate a passion for enhancing customer satisfaction. The role involves engaging with clients, managing inquiries, and ensuring seamless service delivery.

Qualifications and Skills

  • Proficiency in using CRM software to track and manage customer interactions and data, with attention to detail. (Mandatory skill)
  • Experience with Salesforce for managing customer relationships, ensuring efficient and effective service delivery. (Mandatory skill)
  • Multilingual communication skills to effectively interact with a diverse customer base and enhance service quality. (Mandatory skill)
  • Proven experience with Zendesk to manage support tickets and provide timely resolutions to customer queries.
  • Ability to conduct live chat support, providing instant responses and solutions to enhance customer satisfaction.
  • Strong time management skills, ensuring tasks are completed efficiently and priorities are aligned with company objectives.
  • Effective conflict resolution skills to address and resolve customer issues with professionalism and empathy.
  • Basic computer literacy to ensure seamless handling of digital tasks and efficient utilization of technology.
  • Diploma/degree in Agriculture or a related field.
  • Language proficiency in English, Hindi, and any of the following: Punjabi, Malayalam, Telugu, Tamil, Kannada, Marathi.

Roles and Responsibilities

  • Engage with customers through various channels to address inquiries and resolve issues promptly and professionally.
  • Utilize CRM and Salesforce tools to manage customer data and interactions, ensuring accurate and timely updates.
  • Collaborate with internal teams to resolve customer problems and escalate issues when necessary for a seamless experience.
  • Provide proactive support through live chat and email, ensuring a high level of customer satisfaction.
  • Identify opportunities for upselling and cross-selling to maximize customer value and business objectives.
  • Maintain detailed records of customer interactions and follow up to ensure resolution and satisfaction.
  • Participate in training programs to stay updated with industry trends and enhance skills relevant to customer service.
  • Contribute to team goals by maintaining a positive and collaborative approach in all interactions.

  • Customer Service Representative

    7 days ago

    Gurgaon, Haryana, India Calling June Full time

    Company DescriptionAt Calling June, we've curated a new women's brand that goes beyond mere clothing; it is an encounter, an expedition, and a lifestyle. Our brand essence revolves around joy, versatility, exploration, community, and integrity. We serve women with authenticity and honesty in every thread. Calling June is more than just a brand, it is a...

  • Customer Service Representative

    6 days ago

    Gurgaon, Haryana, India Innoblooms Info Services Pvt. Ltd. Full time

    Job Title: Customer Service RepresentativeLocation: GurgaonJob Description:We are looking for enthusiastic Customer Service Representatives to join our dynamic team in Gurgaon. The ideal candidate should have excellent English communication skills and a strong customer-focused attitude.Requirements:Experience: 0 to 5 years (Freshers are...

  • Customer Service Representative

    4 days ago

    Gurgaon, Haryana, India Tata Capital Full time

    Company DescriptionTata Capital Limited, a subsidiary of Tata Sons Limited, is a trusted and customer-centric financial services provider, registered with the Reserve Bank of India as a Core Investment Company. The company offers a range of fund and fee-based financial services under the Tata Capital brand, catering to the diverse needs of retail, corporate,...

  • Customer Service Representative

    2 weeks ago

    Gurgaon, Haryana, India Kyndryl Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Job DescriptionHave you been wanting to get into IT but dont have tech experience, this could be your gateway. Do you love how it feels to help someone solve a problem? Want a chance to see lots of career options up close before you choose your path forward? Then theres a good chance youll love being a Customer Service Representative at Kyndryl.Being great...

  • Customer Service Representative

    1 day ago

    Gurgaon, Haryana, India ILeads Auxiliary Services Full time

    Job OverviewWe are looking for a Full-Time Customer Service Representative to join our team in Gurgaon. The role involves engaging with customers to provide exceptional service and ensure customer satisfaction. Applicants should have a strong set of communication and typing skills to interact effectively with clients.Qualifications and SkillsGood Typing...

  • Customer Service Representative

    1 week ago

    Gurgaon, Haryana, India BLS International Full time

    Role DescriptionCustomer service representative: The role involves managing inbound calls, answering customer inquiries, and maintaining high service standards. We're looking for candidates with good communication skills and a strong customer-service attitude.ResponsibilitiesHandle inbound customer calls.Provide accurate information and assistance on...

  • Customer Service Representative

    2 weeks ago

    Gurgaon, Haryana, India Mindtel Full time ₹ 1,00,000 - ₹ 1,50,000 per year

    Industry & Sector: Cloud contact center and customer experience outsourcing serving B2B and B2C clients across multiple verticals. Operations combine live voice, chat, and email support with cloud telephony and ticketing platforms from on-site contact center locations in India.Primary Title: Customer Service RepresentativeAbout the OpportunityWe are hiring...

  • Customer Service Representative

    3 days ago

    Gurgaon, Haryana, India AK Global Management And Services Full time

    Job OverviewAs a Customer Service Representative, you will be the first point of contact for customers, responsible for resolving queries, providing accurate information, and ensuring a smooth and positive interaction.Key Responsibilities* Handle inbound and outbound customer calls with professionalism and clarity* Resolve customer queries efficiently and...

  • Customer Service Representative

    1 day ago

    Gurgaon, Haryana, India Quampetence Business solutions Full time

    Company OverviewQuampetence Business Solutions Pvt Ltd is a technological leader in the Business Process Outsourcing (BPO) industry, headquartered in Gurgaon. The company integrates omnichannel capabilities, conversational AI, automation, and advanced analytics to enhance customer experiences. With a workforce of employees, Quampetence is dedicated to...

  • Customer Service Representative

    3 days ago

    Gurgaon, Haryana, India Alight Solutions Full time

    Our storyAt Alight, we believe a company's success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to "Be Alight."Our Values:Champion People– be empathetic and help create a place where everyone belongs.Grow with purpose –Be inspired by our higher calling of...