Customer Service Representative

3 days ago

Gurgaon, Haryana, India Quampetence Business solutions Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Company Overview

Quampetence Business Solutions Pvt Ltd, headquartered in Gurgaon, is a prominent force in the Business Process Outsourcing (BPO) industry, known for technological innovation. With employees, the company specializes in omnichannel capabilities, conversational AI, automation, advanced analytics, and more to enhance the customer experience. Explore more at

Job Overview

We are seeking a dynamic Customer Service Representative for a full-time junior position at Quampetence Business Solutions Pvt Ltd. The ideal candidate will have 1 to 3 years of relevant experience and demonstrate a passion for enhancing customer satisfaction. The role involves engaging with clients, managing inquiries, and ensuring seamless service delivery.

Qualifications and Skills

  • Proficiency in using CRM software to track and manage customer interactions and data, with attention to detail. (Mandatory skill)
  • Experience with Salesforce for managing customer relationships, ensuring efficient and effective service delivery. (Mandatory skill)
  • Multilingual communication skills to effectively interact with a diverse customer base and enhance service quality. (Mandatory skill)
  • Proven experience with Zendesk to manage support tickets and provide timely resolutions to customer queries.
  • Ability to conduct live chat support, providing instant responses and solutions to enhance customer satisfaction.
  • Strong time management skills, ensuring tasks are completed efficiently and priorities are aligned with company objectives.
  • Effective conflict resolution skills to address and resolve customer issues with professionalism and empathy.
  • Basic computer literacy to ensure seamless handling of digital tasks and efficient utilization of technology.
  • Diploma/degree in Agriculture or a related field.
  • Language proficiency in English, Hindi, and any of the following: Punjabi, Malayalam, Telugu, Tamil, Kannada, Marathi.

Roles and Responsibilities

  • Engage with customers through various channels to address inquiries and resolve issues promptly and professionally.
  • Utilize CRM and Salesforce tools to manage customer data and interactions, ensuring accurate and timely updates.
  • Collaborate with internal teams to resolve customer problems and escalate issues when necessary for a seamless experience.
  • Provide proactive support through live chat and email, ensuring a high level of customer satisfaction.
  • Identify opportunities for upselling and cross-selling to maximize customer value and business objectives.
  • Maintain detailed records of customer interactions and follow up to ensure resolution and satisfaction.
  • Participate in training programs to stay updated with industry trends and enhance skills relevant to customer service.
  • Contribute to team goals by maintaining a positive and collaborative approach in all interactions.

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