
Thin Client, HPDM Professional
1 week ago
Level : - L1+L2
Job Role : -
L1 : -
- User Support: Provide first-level support for end-users regarding thin client issues.
- Troubleshooting: Diagnose basic technical problems and assist users with common issues.
- Device Setup: Assist in the setup and configuration of thin client devices.
- Monitoring: Monitor the performance and status of thin client systems.
- Documentation: Maintain logs of issues, resolutions, and user interactions.
- Escalation: Escalate unresolved issues to L2 engineers or other relevant teams.
- Software Installation: Help with the installation of standard software applications on thin clients.
- Configuration Management: Support basic configuration tasks as per standard procedures.
- Inventory Management: Assist in maintaining an inventory of thin client devices and hardware.
- Training and Guidance: Provide basic training to users on how to operate thin clients effectively.
L2 : -
- Support and Troubleshooting: Provide second-level support for thin client issues escalated from L1 teams.
- Configuration Management: Configure and manage thin client devices and settings.
- Deployment: Assist in the deployment of thin client solutions and applications.
- Performance Monitoring: Monitor the performance and health of thin client environments.
- User Support: Address user inquiries and provide assistance with thin client functionalities.
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