Product Owner

ServiceChannel is the leading cloud-based service automation platform for facilities management. We offer a single platform to source, procure, manage and pay for repair and maintenance services from commercial contractors. ServiceChannel is well established, but even after almost 20 years we still retain the spirit of a startup. We are primed for success, and we are currently on a high growth trajectory. We are committed to crafting a great product for our customers and an extraordinary work environment for our employees to succeed professionally and personally.

We are looking for an experienced Technical Product Owner to join us to help us expand our service offerings. Our ideal candidate has a solid track record of successful project executions for enterprise applications and will serve as a project coordinator and communicator for all relevant business areas throughout the product development lifecycle. 

• Lead standard agile development ceremonies and backlog management
• Manage cross-team (dev, design, product, etc.) initiatives 
• Translate high level product requirements into detailed requirements and practical work guidelines for engineering teams to follow
• Help scope projects and come up with high-level estimations
• Serve as the single point of contact for project information & status
• Proactively uncover and address issues and open items
• Create and maintain master project schedule in partnership with engineering
• Ensure all project tasks have clear owners (dev and non-dev) and that timelines from inception to rollout are understood and have clear drivers 
• Adjust project schedules with Eng leads and communicate impact as plans change
• Run meetings effectively, set agenda, send detailed follow up, and drive to decisions
• Define engineering tactics:
• Work breakdown
• Teams involved
• Reprioritize maintenance backlog
• Define achievable benchmarks
• Complete Transfer of Information (TOI) sessions

• 3+ years of experience in project management
• 2+ years of experience as a Product Owner in B2B/SaaS organization
• 2+ years of experience in Agile & Scrum processes 
• Innovative thinking and problem-solving skills
• Solid knowledge of and practical experience with project management, agile software development, software engineering, designing and developing reliable and scalable web-based, high-volume data applications
• Strong verbal and written communication skills
• Experience working with multiple geographies using collaboration tools
• Bachelor's degree in computer science, engineering or a related technical field
• Experience with business applications and software development management applications such as Jira, Word, Excel and/or Project
• Experience managing people will be a plus 

ServiceChannel helps many of your favorite brands manage their brick-and-mortar facilities. Our customers are market leaders in the retail, restaurant, grocery, convenience store, fitness, banking, education and health industries. The facilities and store operations teams at CVS, Trader Joe's, Adidas, Louis Vuitton and Chipotle, among 500 other brands in over 70+ countries, rely on ServiceChannel to deliver the best possible guest and employee experience. We are the leader in our space, and we continue to earn that position by innovating within data analytics, IOT, and machine learning through our market-leading software and services.

As a brand that is shaping the future of our industry, we only succeed by recruiting and developing the best talent available. This is a team that is driven to do better, emphasizes continuous improvement, acts with integrity and works together to win together.

In 2021, we joined the Fortive group of leading technology companies, united by a common purpose to make the world stronger, safer and smarter. Fortive accelerates ServiceChannel's growth through extraordinary business systems, cross-industry expertise and employee development resources.

Fortive is a diversified industrial growth company comprised of global businesses that are recognized leaders in attractive markets. With more than $6 billion in annual revenues, Fortive's well-known brands hold leading positions in field instrumentation, transportation, sensing, product realization, automation and specialty, and franchise distribution. Fortive is headquartered in Everett, Washington and employs a team of more than 24,000 research and development, manufacturing, sales, distribution, service and administrative employees in more than 40 countries around the world. Our team grows by tackling challenges that accelerate progress and further their careers. With a culture rooted in continuous improvement, the core of our company's operating model is the Fortive Business System. For more information please visit:

We offer an excellent benefits package including medical, dental, vision, life and LTD insurance, HSA, and a 401(k) retirement plan. ServiceChannel's commitment to the professional and personal success of our employees has landed us on Wealthfront's Career-Launching Companies List for three years in a row.

Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive is also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should ask to speak with a Human Resources representative to request an accommodation.