Business Process Mgr

1 week ago

Hyderabad, Telangana, India ServiceNow Full time ₹ 9,00,000 - ₹ 12,00,000 per year
Company DescriptionJob Description
  • Consult with internal clients to develop solutions that leverage Highspot Sales Enablement / Content Management System
  • Review and analyze content and performance metrics to recommend new organizational methodologies
  • Understand business and content-related problems to identify and present solutions
  • Provide support and ongoing services for internal clients in accordance with SLAs
  • Manages overall Services project calendar and prioritization
  • Develops overall project plan models, templates, and resourcing requirements
  • Creates and manages individual project plans and secures resources (includes determining support roles)​
  • Transforms current project planning tools by aligning with best practice systems and processes
  • Defines processes and requirements for request-related platform architecture (EnableNow instance)
Qualifications
  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
  • Extensive experience with organization methodologies for large volumes of content including folder architectures and metadata
  • Ability to understand existing content structure and use-cases to help guide new structure implementation
  • Experience with re-architecting platforms that have a singular product-focused architecture to a more complex matrixed focus.
  • Critical thinking, analysis, troubleshooting, and problem-solving expertise
  • Ability to communicate with and manage stakeholders outside the enablement organization, build a team of advocates
  • 5-10 years of experience in management consulting, asset management marketing, sales operations, or a related field
  • Advanced proficiency with the entire Microsoft Office Suite, with an emphasis on Excel, Word and PowerPoint
  • Strong written and verbal communication skills with proven ability to initiate and manage relationships with customers at all levels
  • Knowledge of data systems and structures
  • Proficiency with Microsoft Dynamics
  • Ability to work independently and as part of a team in a highly dynamic and fast-paced environment
  • A 'can do' attitude to fast-paced and dynamic situations, challenges and customers
  • Ability to translate technical requirements into business value and ROI
Additional InformationEqual Opportunity Employer

ServiceNow

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