Project Manager CRM Implementation

2 weeks ago

PNG near Australia Port Moresby, India Khaitan Infotech Ghaziabad Full time ₹ 80,000 - ₹ 1,20,000 per year

OBJECTIVE:

**** Digitally Transform an International Retail Bank from scratch... ****

  • Job Title: Project Manager (CRM Implementation, Banking)
  • Type: Permanent
  • Location: Port-Moresby (Onsite mostly)

Role Overview

Key Responsibilities -

  • Lead the end-to-end CRM program lifecyclefrom requirements gathering and solution design to deployment, integration, and stabilization.
  • Manage CRM solution implementation (e.g., Salesforce, Microsoft Dynamics, or equivalent) with a focus on banking use cases such as on boarding, KYC, customer 360, workflows, and service automation.
  • Ensure seamless integration with core banking, contact center, digital channels, and third-party applications.
  • Develop and maintain the project plan, budget, risk register, and governance framework.
  • Drive stakeholder alignment between business teams (Sales, Service, Compliance, Operations) and technology vendors.
  • Oversee data migration, quality, and governance for accurate customer 360 views.
  • Establish change management and training programs to drive user adoption.
  • Ensure delivery within agreed timelines, budget, and compliance requirements.
  • Provide regular reporting to steering committees and senior management.

Qualifications & Experience

  • Bachelors or Masters degree in Computer Science, IT, Business, or related field.
  • 10+years of project management experience, with atleast 5 years in banking/financial services.
  • Proven track record of delivering CRM implementations (Salesforce, Dynamics, or similar platforms).
  • Strong understanding of banking processes including customer onboarding, KYC, service workflows, and sales cycles.
  • Experience with system integration,data migration,and omni-channel customer engagement.
  • Project management certifications (PMP,Prince2, Agile/Scrum) preferred.
  • Excellent communication, stakeholder management, and vendor managements kills.

Key Competencies

  • Strong leadership and ability to manage cross-functional teams.
  • Banking domain knowledge with emphasis on customer engagement and compliance.
  • Ability to manage multi-country/multi-entity rollouts (preferred). Problem-solving mindset with focus on value delivery and adoption
  • Hands-one experience in Agile and hybrid delivery models.
  • Opportunity to lead a high-impact digital transformation program for a leading bank.
  • Exposure to cutting-edge CRM technologies and Omni - channel customer engagement platforms.
  • Collaborative work environment with senior stakeholders and global partners.
  • Competitive compensation and benefits package.

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