Customer Experience Manager

1 week ago

Australia, India DREAM BRIDGE IMMIGRATIONS Full time AU$ 80,000 - AU$ 1,20,000 per year
Job Description

Apply to know more or contact us for more info today

Aman - SEVEN FOUR TWO EIGHT ZERO ZERO SIX FOUR TWO TWO
We are looking for a dynamic Customer Experience Manager to lead customer engagement strategies, enhance satisfaction levels, and ensure a seamless experience throughout the customer journey. The ideal candidate will leverage data-driven insights to improve service quality, streamline processes, and build long-term client loyalty.

Key Responsibilities:

  • Develop and implement customer experience strategies to improve satisfaction and retention.

  • Monitor customer feedback across channels and identify improvement areas.

  • Collaborate with sales, marketing, and operations teams to ensure a consistent and positive customer journey.

  • Establish key metrics (NPS, CSAT, CES) to evaluate service performance.

  • Manage customer support teams and ensure timely resolution of escalations.

  • Conduct training programs to promote a customer-first culture.

  • Analyze trends and customer data to drive business insights and enhance experience.

  • Build and maintain relationships with key clients to understand evolving needs.
    Apply to know more or contact us for more info today

    Aman - SEVEN FOUR TWO EIGHT ZERO ZERO SIX FOUR TWO TWO

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