
Voice process lead
1 week ago
- Lead and manage a team of customer support executives handling international voice-based operations. Monitor daily operations and ensure service levels and KPIs (AHT, FCR, CSAT, SLA) are met. Conduct regular team huddles, performance reviews, and mentoring sessions. Handle escalations, resolve customer issues efficiently, and improve satisfaction scores. Coordinate with QA and Training teams for continuous upskilling and quality improvements. Ensure process compliance, data accuracy, and adherence to global standards. Analyze metrics and generate reports for leadership and client presentations. Work across time zones and manage shift schedules effectively.
Job Types: Full-time, Part-time, Permanent, Fresher
Pay: ₹19, ₹45,681.93 per month
Expected hours: 24 per week
Benefits:
- Provident Fund
Work Location: In person
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Telesales Voice Process
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Non Voice Process
3 weeks ago
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voice process
1 week ago
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Voice process for banking sector
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Chennai, Tamil Nadu, India HCLTech Full timeHCLTech Mega drive -International Banking Process (Experienced) 07-Aug-2025.HCL Walk-In Drive – International Banking Voice ProcessDate: 7-Aug-2025Time: 11:00 AM – 3:00 PMLocation: HCL Technologies-AMB 6, South Phase, Ambattur Industrial Estate, 8, Madras , Thiruvallur High Rd, Ambattur, Chennai, Tamil Nadu Designation: AssociateProcess: Inbound...
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Voice Process
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Non Voice Process
1 week ago
Chennai, Tamil Nadu, India 2coms Full time ₹ 1,80,000 - ₹ 3,00,000 per yearSUMMARY Exciting Opportunity for Non-Technical Graduates to Start Their Career in a Leading Multinational Corporation in Chennai.Company OverviewOur client is a multinational corporation headquartered in Ireland, specializing in consulting and processing services.Position -Non-Voice Process Executive Location - Chennai - SholinganallurJob...
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Voice Process for banking Sector
4 weeks ago
Chennai, Tamil Nadu, India HCLTech Full timeHCLTech Mega drive -International Banking Process (Experienced) 21-Aug-2025 .HCL Walk-In Drive – International Banking Voice ProcessDate: 21-Aug-2025Time: 11:00 AM – 3:00 PMLocation: HCL Technologies-AMB 6, South Phase, Ambattur Industrial Estate, 8, Madras ,Thiruvallur High Rd, Ambattur, Chennai, Tamil Nadu 600076Designation: AssociateProcess: Inbound...
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International voice process
1 week ago
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International voice process
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Voice Process For banking Sector
7 days ago
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