Voice process lead

1 week ago

Chennai, Tamil Nadu, India TNQ Technologies Private Limited Full time ₹ 2,29,664 - ₹ 5,49,216 per year
  • Lead and manage a team of customer support executives handling international voice-based operations. Monitor daily operations and ensure service levels and KPIs (AHT, FCR, CSAT, SLA) are met. Conduct regular team huddles, performance reviews, and mentoring sessions. Handle escalations, resolve customer issues efficiently, and improve satisfaction scores. Coordinate with QA and Training teams for continuous upskilling and quality improvements. Ensure process compliance, data accuracy, and adherence to global standards. Analyze metrics and generate reports for leadership and client presentations. Work across time zones and manage shift schedules effectively.

Job Types: Full-time, Part-time, Permanent, Fresher

Pay: ₹19, ₹45,681.93 per month

Expected hours: 24 per week

Benefits:

  • Provident Fund

Work Location: In person

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