Front Office Associate

20 hours ago

Borivli, Maharashtra, India The Retreat Hotel And Convention Centre Full time ₹ 2,50,000 - ₹ 5,00,000 per year

Front Office Associate

Location: Malad West, Madh Island,

Industry: Hospitality / Hotels

Department: Front Office / Guest Services

Employment Type: Full-time

Job Description

We are looking for a pleasant and professional Front Office Associate to join our team. The ideal candidate will be responsible for ensuring an exceptional guest experience by providing courteous, efficient, and accurate service at the front desk.

Key Responsibilities

  • Greet and welcome guests warmly as they arrive
  • Perform check-in and check-out procedures efficiently
  • Manage guest reservations, room assignments, and cancellations
  • Handle guest inquiries, feedback, and complaints professionally
  • Coordinate with housekeeping, F&B, and other departments for seamless guest service
  • Maintain accurate records and logs as per hotel standards
  • Process payments, generate invoices, and manage cash/credit transactions
  • Handle telephone calls, emails, and messages promptly and professionally
  • Uphold brand standards and ensure a high level of guest satisfaction
  • Maintain cleanliness and organization of the front desk area

Required Skills & Competencies

  • Excellent verbal and written communication skills
  • Strong customer service orientation and grooming standards
  • Basic knowledge of hotel operations / property management systems (PMS)
  • Ability to multitask and remain calm under pressure
  • Problem-solving and interpersonal skills
  • Attention to detail and accuracy
  • Basic computer proficiency (MS Office, email, etc.)

Education & Experience

  • Minimum HSC / Diploma in Hospitality Management preferred
  • 02 years of experience in a similar role (Freshers with hospitality exposure may apply)
  • Prior experience in a hotel front office will be an added advantage

Work Environment

  • Rotational shifts, including weekends and holidays
  • Professional appearance and adherence to grooming standards required

Perks & Benefits

  • Competitive salary
  • Duty meals
  • Uniform & grooming support
  • Growth and development opportunities
  • Positive and team-oriented work culture

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