AGM - Client Manager

Job Req ID: 47784

Location:
Mumbai, IN

Function: VIBS

About:

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India's leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly 'Digital India' by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

We're proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best.

VIL's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees.

VIL ensures equal employment opportunity without discrimination or harassment based on race, colour, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.

VIL is an equal opportunity employer committed to diversifying its workforce.

Role

Client Manager

Job Level/ Designation

M2/AGM

Function / Department

Enterprise/Strategic Accounts

Location

Mumbai

Job Purpose

• To position VIL as the preferred Technology partner by using thought leadership, Industry insights and Design thinking.
• To drive business outcomes by partnering with CXOs to co-create value.

Key Result Areas/Accountabilities

• Responsible for overall Account strategy
• Responsibility for delivering Top Line and Bottom-line DB : Sales & Business Development
• Execute strategy for GTM, Sales for achieving the overall Large Account Segments DB & incremental CMS & RMS
• Own C-level /E-Level engagement
• Key performance indicators:
• Financial Metrics - Revenue & New Order Booking
• Competitive – Share of Wallet & NPS
• Pipeline – Quality/Quantity , Conversion, Win Loss rate, VIBH compliance
• Product Penetration Index(PPI) ratio and contribution to revenue
• Transformational Deals(As defined)

Core Competencies, Knowledge, Experience

Competencies

• Experience in managing global and a track record of global accounts/ enterprise solution selling
• Experience in complex change management and operating in a matrix, fast moving and technical environment.
• Experience in working in multi-cultural environment ability to manage an international and distributed team.
• Team player, strong influence and relationship management skills, customer centric.
• Strong communication and decision making skills– ability to balance conflicting interests and ability to lead in a high-growth, high-uncertainty environments

Learning

• To learn new products and services so as to be updated with the Customer needs and market trends
• Apply the learning in own Customer scenario

Must have technical/ professional qualifications

• Experience handling Strategic Accounts and C-level engagement
• Education: MBA and Engineering background preferred
• 5+ years of experience
• Should have preferably worked with Telecom, Technology Companies

Vodafone Idea Limited (formerly Idea Cellular Limited)

An Aditya Birla Group & Vodafone partnership