
Senior Technical Support Engineer
1 day ago
What You'll Do
You will report to the Manager, Technical Support. You will work from the Pune office.
The Technical Support Engineer is responsible for providing in-depth technical expertise, analysis and issue troubleshooting, supporting AvaTax, ECM and all related Connector products. This requires acting as the authoritative technical escalation and ownership point, across multiple products to meet support requirements, providing an optimized customer experience.
What Your Responsibilities Will Be
- Be a Subject Matter Expert on Avalara product integrations.
- Own support requests from initial report through to resolution
Drive a proactive and simplified customer interaction for support requests
Simplify and enhance customer interactions for support requests
- Conduct detailed ticket analysis, troubleshooting, and issue replication
- Communicate clearly with customers and maintain accurate records in the case tracking system
- Provide excellent knowledge to customers on AvaTax, ECM and ERP connectors
- Manage ticket workload, adhering to KPIs, SLAs, CSAT, and TTR goals, with high quality documentation
- Address technical escalations requiring assistance from other departments and partners
- Advocate for the customer within Avalara, driving issues to resolution across departments
What You'll Need to be Successful
- 4+ years in a technical support environment, supporting enterprise software and/or SaaS products.
- BA/BS or BE or MCA or MCS degree in Computer Science or a related technical field preferred
- Advanced technical expertise in supporting SaaS software solutions, with a focus on APIs
- Intermediate/experienced level, with a mainstream ERP/CRM/Accounting software package, such as: NetSuite, Microsoft Dynamics/D365/AX, SAP S/4 Hana, SageX, Salesforce, Magento, Oracle, Shopify, or similar eComm systems
- Proficient in API testing tools like Postman
- Excellent ability to communicate effectively, both orally and written.
- Highly organized, with an ability to prioritize tasks and work with minimal direction.
- Advanced issue troubleshooting skills for the most efficient resolution and/or escalation.
- Excellent problem-solving skills and ability to navigate challenging situations in a professional manner
- Proven ability to collaborate and execute in a customer focused environment, and advocate for customers across a cross-functional organization in a timely manner.
- Expertise in mainstream Support ticketing system and support request queue management.
- Advanced customer relationship and call management skills.
- Ability to maintain accurate and timely status communication with customers and management.
-
Senior Engineer-TCW
2 weeks ago
Pune, Maharashtra, India Asa Bhanu Technical Services Ltd. Full timeCompany Description Established in 1995, Asa Bhanu Technical Services Ltd. (ABTS) specializes in providing technology-intensive solutions and services. With core strengths in technology, engineering, and project management, ABTS serves various domestic and international clients. Headquartered in Hyderabad, India, ABTS operates branch offices within India and...
-
Senior Technical Support Engineer
6 days ago
Pune, Maharashtra, India Red Hat Full time ₹ 6,00,000 - ₹ 18,00,000 per yearAbout the Job : In this role you will be challenged to apply your skills and knowledge to provide direct support for critical environments and help ensure the stability of services by performing dedicated support activities, engaging in automation activities, issue remediation, and performing root cause analysis (RCA) to maximize uptime and reduce costs for...
-
Senior Technical Support Engineer
1 day ago
Pune, Maharashtra, India Red Hat Full time ₹ 12,00,000 - ₹ 36,00,000 per yearAbout The JobThe Red Hat Customer Experience and Engagement (CEE) team is looking for a Senior Technical Support Engineer to join us. In this role, you will work as part of a team of application platform and runtimes support engineers supporting our Middleware enterprise solutions portfolio. You'll provide technical assistance to ensure that our customers...
-
Senior Technical Support Engineer
6 days ago
Pune, Maharashtra, India Red River Full time ₹ 9,00,000 - ₹ 12,00,000 per yearAbout the Job: The Red Hat Customer Experience and Engagement (CEE) team is looking for a Senior Technical Support Engineer to join us. In this role, you will work as part of a team of application platform and runtimes support engineers supporting our Middleware enterprise solutions portfolio. You'll provide technical assistance to ensure that our customers...
-
Senior Technical Support Engineer
6 days ago
Pune, Maharashtra, India NICE Full time ₹ 6,00,000 - ₹ 18,00,000 per yearSo, what's the role all about?NiCE is looking for a Senior Technical Support Engineer to join our Customer Support Team supporting our NiCE Analytics Solutions globally. Candidates will support large complex enterprise software clients; have application, server, good nag on SQL/DB, a networking background and excellent problem-solving and customer management...
-
Technical Support Engineer
1 week ago
Pune, Maharashtra, India Maitreyee It Services Full time ₹ 9,00,000 - ₹ 12,00,000 per yearDear Candidate,We are seeking an experienced Technical Support Engineer to join our team. As a Technical Support Engineer, you will be responsible for providing technical assistance and support to our clients for our IT services/products. Your primary objective will be to resolve technical issues, troubleshoot problems, and ensure customer...
-
Technical Support Engineer
1 week ago
Pune, Maharashtra, India KEYRESOURCE MANPOWER CONSULTANCY PRIVATE LIMITED Full time ₹ 1,04,000 - ₹ 1,30,878 per yearCompany DescriptionKEYRESOURCE MANPOWER CONSULTANCY PRIVATE LIMITED is a renowned consultancy firm located in Bangalore, Karnataka, India. The firm provides specialized manpower solutions tailored to meet the diverse needs of various industries. With a commitment to excellence, KEYRESOURCE MANPOWER CONSULTANCY PRIVATE LIMITED supports businesses in achieving...
-
Senior Technical Support Engineer, Actimize
3 days ago
Pune, Maharashtra, India NICE Full time ₹ 12,00,000 - ₹ 36,00,000 per yearAt NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.So, what's the role all about?As a Technical Support Engineer, you...
-
Pune, Maharashtra, India NICE Actimize Full time ₹ 1,04,000 - ₹ 1,30,878 per yearAt NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.So, what's the role all about?As a Technical Support Engineer, you...
-
High Salary: Senior Technical Support Engineer
3 weeks ago
Pune, Maharashtra, India Avalara Full timeWhat You ll Do You will be reporting to the Manager Tech Support and working from the Pune office The Senior Technical Support Engineer serves as a Subject Matter Expert SME for AvaTax ECM and related Connector products providing top-tier technical expertise and analysis to support Avalaras customers You will mentor and advise across the support...