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Deputy Manager
2 weeks ago
Company Description
Fusion Finance Ltd. is committed to financial empowerment and meaningful progress through a strong social vision and purpose-driven business model. We transform lives in rural and semi-urban India by providing inclusive financial services and building financial literacy at the grassroots level. Our offerings, ranging from microfinance loans to MSME business loans, are tailored to empower underserved clients with the means to thrive independently and with dignity. Fusion is not just a financial institution, but a movement for change, driven by trust and impact, dedicated to creating a brighter future.
Role Description
This is a full-time role for a Deputy Manager (Operations) at Fusion Finance Ltd., located on-site in Ahmedabad. The Deputy Manager (Operations) will oversee daily operational activities, ensuring compliance with company policies, managing and improving operational processes, and coordinating with different departments for efficient workflow. The role involves leading a team, monitoring performance metrics, handling customer queries, and ensuring service quality standards are met. Additionally, the Deputy Manager will be responsible for implementing strategic initiatives to enhance operational efficiency and support business growth.
Qualifications
- Operations Management and Process Improvement skills
- Leadership and Team Management experience
- Strong Analytical and Problem-Solving abilities
- Excellent Communication and Interpersonal skills
- Knowledge of Compliance and Regulatory standards in the financial sector
- Ability to handle customer queries and ensure high service quality
- Proficiency in using operational management tools and software
- Bachelor's degree in Business Administration, Finance, or related field
- Experience in the financial services or microfinance sector is a plus
