Senior Account Executive

Organizations everywhere struggle under the crushing costs and complexities of "solutions" that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.

There's another option. Freshworks. With a fresh vision for how the world works.

At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks' customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.

Fresh vision. Real impact. Come build it with us.

Job Description

About the Role

We're hiring a Senior Account Executive to accelerate Freshworks' growth in Germany within the Commercial segment (251–500 employees).

This is a full-cycle outbound sales role, ideal for fluent German-speaking professionals who thrive in consultative conversations, understand business value, and bring a structured, data-driven approach to sales.

You'll own your territory — building pipeline, engaging prospects, and closing deals end-to-end — supported by a dedicated BDR, marketing, and partner ecosystem.

Key Responsibilities

• Develop and execute a focused territory plan for Germany, targeting key mid-market verticals such as Manufacturing, IT, and Services.
• Drive 100% outbound-led sales through strategic prospecting, cold calling, and personalized outreach.
• Leverage Sales Navigator, ZoomInfo, and Salesforce to identify, research, and engage decision-makers.
• Lead impactful discovery calls to uncover business challenges and position Freshworks solutions that deliver measurable ROI.
• Manage the entire sales cycle independently — from pipeline generation and demos to negotiation and close.
• Maintain CRM hygiene and accurate forecasting within Salesforce.
• Collaborate with Presales, Marketing, and Customer Success teams to ensure a seamless customer journey.

Qualifications

• Native/fluent German speaker with exceptional communication and presentation skills.
• Strong interpersonal skills — confident in engaging C-level and senior decision-makers.
• Any prior sales experience (B2B, B2C, SaaS, or consultative selling) is an added advantage.
• Ability to handle a full sales cycle, from prospecting to closing.
• Familiarity with Sales Navigator, ZoomInfo, Salesforce, or similar modern sales tools is a plus.
• Analytical and structured thinker with excellent time management and self-discipline.
• Resilient, target-driven, and comfortable working in-office and aligned to European hours (12:30 PM – 9:30 PM IST).

What's in it for You

• Full ownership of your German territory — autonomy to plan, execute, and grow your business
• Sell award-winning products loved by customers for ease of use, fast deployment, and proven ROI
• Collaborate with world-class Presales, BDR, and Partner teams.
• Be part of one of Freshworks' fastest-growing European markets, with strong brand recognition and large whitespace.
• Competitive pay, uncapped commissions, and clear career growth to Mid-Market or Enterprise AE roles.

Location:
Bangalore, India (In-office role)

Shift Timing:
12:30 AM – 9:30 PM IST (aligned to Central European Time)

Additional Information

Why Freshworks

Freshworks builds modern SaaS solutions that make it easy for businesses to delight customers and employees.

With products like Freshsales, Freshdesk, and Freshservice, we power over 65,000+ organizations globally, including Bridgestone, Klarna, and Trainline.

Our culture values transparency, curiosity, and performance — where growth and recognition go hand in hand.

At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business.
Fresh vision. Real impact. Come build it with us.