Quality Assurance Manager

About the Company

Established in 1989, Rollick is today, amongst the largest manufacturers of frozen dessert in Eastern India, with state of the art manufacturing units in Kolkata. It has a fast growing network of over 500 distributors across the region. Rollick's product range includes a variety of ready to eat cups, sticks, cones, take home tubs and bulk packs. These products are available in more than 20,000 retail outlets and 600 pushcarts. Rollick has a unique range of products catering to all tastes and preferences. Selling within a price range of Rs 5-50 for a single consumption pack, the aim is to be affordable by all. Today, Rollick is present in 15 states and has plans to soon be available pan India.

website:

Location: Howrah -Dhulagarh

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Role Summary

The Manager - Quality Assurance is tasked with ensuring that all production processes adhere to stringent quality and regulatory standards while fostering a culture of continuous improvement. This role is pivotal in the design and execution of comprehensive quality management systems and the optimization of workflows through close collaboration with cross-functional teams. The manager guarantees that all products consistently meet the company's quality benchmarks and comply with industry regulations, safeguarding product integrity and safety. The role requires minimal travel for business purposes.

Job Responsibilities

• Quality Process Design:
• Design and implement production processes ensuring adherence to internal quality benchmarks.
• Ensure new product processes align with external regulatory standards.
• Regulatory Compliance:
• Ensure compliance with industry regulations and food safety requirements.
• Align processes with both national and international standards.
• Collaboration with PDI and Production Team:
• Work closely with the Product Development & Innovation and Production team to streamline workflows.
• Ensure quality is maintained throughout product development.
• Oversee hygiene and sanitation practices across production, storage, and distribution to prevent contamination and ensure food safety compliance.
• Process Monitoring & Improvement:
• Monitor quality process effectiveness regularly for optimization.
• Implement data-driven improvements for product consistency and efficiency.
• Internal Audits & Inspections:
• Conduct regular in-process testing and inspections throughout production to ensure consistency and identify quality deviations early.
• Inspect final products to ensure adherence to quality standards.
• Root Cause Analysis & Corrective Actions:
• Investigate customer complaints regarding product quality, identify root causes, and implement corrective actions to improve customer satisfaction and prevent recurrence.
• Supplier Quality Management:
• Collaborate with suppliers to ensure raw material quality compliance.
• Address supplier-related issues affecting product quality.
• Documentation & Reporting:
• Maintain accurate records of processes, audits, and compliance.
• Provide regular quality reports to senior management.
• Quality Training & Development:
• Provide training to production and QC teams on quality standards.
• Promote best practices to foster a culture of quality.
• Team Management:
• Lead and mentor the QA and QC team, fostering a culture of accountability, continuous improvement, and collaboration to drive performance and achieve organizational goals.

External Interfaces

Internal Interfaces

• Regulatory Bodies
• Suppliers
• Quality Certification Agencies
• Consultants
• PDI Team
• Production Team
• Procurement Team
• Logistics Team

Job Requirements

Educational Qualification and Experience

• Bachelor's degree in Food Science, Quality Management, or related fields.
• 10+ years of experience in quality assurance, preferably in FMCG or dairy/ice cream manufacturing.

Competencies

Technical

• Quality Management Systems (QMS) Implementation
• Regulatory and Food Safety Compliance
• Root Cause Analysis and Corrective Actions
• Process Optimization and Data-Driven Improvement
• Supplier Quality Management

Behavioural

• Attention to Detail and Accuracy
• Analytical Thinking and Problem-Solving
• Leadership and Team Development
• Collaboration and Cross-Functional Coordination
• Adaptability and Continuous Improvement Mindset
• Accountability and Ownership
• Effective Communication for Training and Mentoring
• Customer-Centric Focus on Quality Standards

KRA & KPI

• Implement quality processes:
• Compliance with quality benchmarks and regulatory standards.
• Number of quality processes implemented within timelines.
• Monitor production processes:
• Number of production deviations identified and corrected.
• Maintain root cause analysis documents.
• Achieve reduction in recurring quality issues.
• Conduct internal audits:
• Accuracy and completion of audits within deadlines.
• Percentage of audit findings addressed and closed.
• Manage supplier quality:
• Ensure raw materials meet quality standards.