Admission Executive
2 weeks ago
Job Title: Admission Executive
Industry: Ed-Tech / Education
Location: [Your Location]
Experience: 0–3 Years
Work Mode: On-site
Working Days: 6 Days
Job Summary:
We are looking for a dedicated and customer-focused Support Executive to assist students and learners with queries related to admissions, courses, technical issues, and other support requirements. The ideal candidate should have strong communication skills, problem-solving ability, and a service-oriented mindset.
Key Responsibilities:
- Handle inbound/outbound calls, emails, and chats to resolve student queries.
- Guide students regarding courses, admission processes, and platform usage.
- Provide support for login issues, payment queries, or technical concerns.
- Maintain accurate records of student interactions in the CRM.
- Coordinate with internal teams (Sales, Academics, Tech) for resolution.
- Follow up with students to ensure timely closures.
- Maintain high levels of customer satisfaction and service quality.
- Assist in documentation, backend tasks, and data management as needed.
Required Skills:
- Good communication skills (Hindi & English).
- Strong problem-solving and customer-handling skills.
- Basic computer proficiency (MS Office, CRM knowledge is a plus).
- Ability to manage stressful situations calmly.
- Quick learner with a positive attitude.
Job Types: Full-time, Fresher
Pay: ₹18, ₹26,000.00 per month
Benefits:
- Cell phone reimbursement
- Commuter assistance
- Flexible schedule
- Health insurance
- Leave encashment
- Life insurance
- Paid sick time
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