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Role & responsibilities
Service Engineer (LED Lights)
Position: Service Engineer LED Lights
No. of Positions: 01
Preferred Candidate: Male
Base Location: Indore
Coverage Areas: Maharashtra, Rajasthan, Nimar & Malwa regions
Experience Required: Minimum 23 years in light repairing, touring, and service-related roles in LED lights or similar products
Travel Requirement: 1518 days per month
Salary Range: 2.40 LPA – 2.64 LPA (CTC)
Key Duties & Responsibilities
- Respond promptly to customer complaints and service requests.
- Evaluate, troubleshoot, and resolve technical issues related to LED lighting products.
- Assist in installation, testing, and commissioning of equipment at client sites.
- Analyze inspection reports/findings and provide effective solutions.
- Work in coordination with technical sales engineers for product demonstrations and support.
- Monitor and record product performance during and after installation.
- Maintain service logs, product manuals, and provide customers with timely reports and feedback.
- Develop and maintain strong customer relationships to ensure satisfaction and loyalty.
- Identify common issues/complaints and report them to management for product improvements.
- Provide both on-site and off-site corrective and preventive maintenance.
- Ensure compliance with company service quality standards and safety guidelines.
Candidate Profile
- Hands-on experience in LED lights repairing, service, and maintenance.
Strong problem-solving and troubleshooting skills - Willingness to travel extensively (15–18 days/month).
- Good communication and customer handling skills.
- Self-motivated, disciplined, and capable of working independently.
- Two-wheeler license preferred.
Benefits
- Competitive salary package (as per experience).
- Travel allowances and service incentives.
- Opportunity for technical learning and career growth.
