MI Analyst

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

What You'll do

• Set up the globalization of all reporting and establish process to field questions of and for all data to drive improvement.
• Create formatting and recommendations for hierarchy-based reports.
• Establish new and current local region reporting.
• Maintains client set up (customer IDs, DKs, Reason Codes, etc.) in GBT MI database to ensure consistent global reporting. 
• Manages accuracy of data by working with the various teams to correct data at point of sale and due to mapping issues. 
• Ensures that all reports are submitted to client or account team after it has been reviewed and updated with all required data points.
• Crisis management reporting and coordination with 3rd parties (e.g. ISOS)
• Provide tool & site administration for online tools
• Support client managers, service delivery teams, and clients by tracking and driving tasks and resolving concerns and issues 

What We're looking for

• Understanding of business travel data, tools, and process flows.
• Advanced knowledge of Microsoft Office software such as Excel, Access, PowerPoint, Word. 
• Candidate with Alteryx experience would be preferred.
• Thrive in continual change.
• Proven ability to collaborate across functions and teams.
• Exceptional communication skills, ability to influence internal and external customers with ease.
• Ability to develop and execute strategies to improve the customer experience.
• Strong organization, analytical and problem-solving skills.
• Experience with GDS is preferred.
• Excellent communication skills (written and oral)
• Willingness to work flexible hours, including those needed to support customers in other regions.
• Virtual Position with Occasional On-Site Presence in Gurgaon Office

Location

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

• And much more

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

What if I don't meet every requirement? If you're passionate about our mission and believe you'd be a phenomenal addition to our team, don't worry about "checking every box;" please apply anyway. You may be exactly the person we're looking for