Operations Team Leader, AVP

Role Description

• As AVP of the Cash Ops unit, the person will be primarily responsible for providing support to Payment, Investigations, Fund Transfer processes at Cash Operations.
• The AVP will direct the daily operations within the business group managing staff, performing administrative functions, escalating and troubleshooting issues to senior management and sending location. Manage incoming transitions relating to the process supported, ensure functioning within the Risk Framework and meet all regulatory requirements. Ensure KPI and other SLA parameters agreed with stakeholders are adhered to.
• Should posses solid technical understanding of the business and Cash Operations including strong knowledge of global messaging & Embargo, SWIFT Standards, ISO Investigations and Funds Release activities. Commitment to continuous process improvement is required.

What well offer you

As part of our flexible scheme, here are just some of the benefits that youll enjoy

• Best in class leave policy
• Gender neutral parental leaves
• 100% reimbursement under childcare assistance benefit (gender neutral)
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above

Your key responsibilities

• Manage teams performing various processes for Payment Processing apart from this assist in other activities in Cash Operations as assigned from time to time
• Measurement and adherence to KPIs
• Keeping errors and operational risks under control
• Managing crisis without operational loss.
• Driving Efficiency Gain related projects through various initiatives / changes
• People Management Recruitment, development, training and managing attrition. Help in System transformation projects.
• Ultimately responsible for the timely, complete and correct processing of transactions (including performing all relevant controls)
• Understand, translate and apply GCO and Business strategies and objectives to own GCO Operations unit
• Monitor and measure the efficiency and effectiveness of own end-to-end Operations processes. Design and implement strategies to ensure continuous process improvement
• Manage staff daily, distribute work or review the workflow to assign responsibilities, ensure appropriate staff motivation levels and continuous learning
• Keep all operational guidelines updated and ensure adherence to standards, procedures and also identify risk mitigated wherever there is a control issue
• Conduct regular operational performance reviews and participate in monthly self-assessments
• Effectively manage risk and foster an environment where team is fully aware of Operational Risk management.
• Develop relationship and credibility with sending location and all internal stakeholders
• Ensure performance of staff meet or exceed expectations
• Ensure all Group Policies requirements are adhered
• Cross train available resources to ensure 100% backup within the areas under control
• Escalate all issues properly, in time, to the appropriate level, to avoid any adverse impact on the business
• Assisting the Team Manager in decision making and taking complete ownership of the situation
• Liase with stakeholders and Vendor Management team for various aspects relating to Service of the team
• Ensure all ISO documents are kept up to date and are being reviewed periodically
• Ensure Quality awareness within the team
• Ensure all process maps are available, and six sigma tools are being used for minimizing variations
• Manage transitions from time to time
• Ensure timely and accurate reporting of relevant reports (eg PRB, ORB,iMPACT related reports)

Your skills and experience

Essential

• Candidate should have a minimum of 10 years of business experience in operations management and working knowledge of various banking products like Cash, Cash Management Services/ System, with strong communications skills
• Knowledge on SWIFT Features, Product & Services
• Good understanding of Regulatory & Compliance & Risk & Control
• Have sound knowledge on Payments & Clearing Systems, Embargo Filtering, Check Processing, Investigations and Funds Release
• Effective decision making and leadership skills.
• Expertise in insourcing tasks from Onshore locations
• Ability to multitask and manage multiple deliverables / projects that are highly visible and of strategic importance to our clients
• Ability to effectively execute presentations and communications to clients internally and externally
• Must be team builder and facilitator managing potentially conflicting objectives
• Proven track record of managing teams of large size

Desirable

• Solid technical understanding of the business and Cash Operations is expected including strong knowledge of application security related processes and global messaging application.
• Good understanding of SWIFT Connectivity, FX Spot/ Swap, FX4Cash Payments would be added advantage
• Thorough knowledge of db electronic banking products and flow of instructions
• Subject Matter expert in Cash products
• Good understanding of Migrations requirement and have migrated couple of business in the past
• Computer proficiency in MS Office and ability to utilize IT initiatives to achieve a high degree of operational efficiency, optimize costs and add value to the service provided
• Innovative approach to work and continuously identify and implement process improvements
• Seek opportunities to improve service processes, minimize operational risk and reduce costs
• Strong analytical skills, detail orientation, service commitment and solid people management skills
• Strong awareness of risk control
• Must be prepared to work in a shift in line with regions supported

Skills

• Good situational leadership capability
• Sound proficiency on Computers
• Strong interpersonal / good negotiations skills are required.
• Team management and leadership skills will be essential for this role.
• Follow through skills, Effective communication skills, ability to confidently handle internal client
• Futuristic and innovative approach will be an added advantage

How well support you

• Training and development to help you excel in your career
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs